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After Effects makes monitors go black

Community Beginner ,
May 27, 2017 May 27, 2017

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Hi, after using After Effects something that happens to me also in Premiere Pro, but less frequently, is that all my monitors suddenly go black and I'm forced to restart the computer with the reset button. I am losing a lot of unsaved work every time this happens so it is very annoying.

My rig:

OS: Windows 10

Graphics: ASUS GeForce GTX TITAN X 12GB

Motherboard: MSI X99 SLI PLUS

CPU: Intel i7 5820K 3,3 GHz 15MB + Cooler Master Nepton 140XL

RAM: Crucial 16GB (4x4GB) DDR4 2133Mhz + Corsair 16GB (4x4GB) DDR4 2666MHz CL15 VENGEANCE (32GB total)

Storage: Samsung SSD EVO Basic 840-Series 500GB + 3TB WD Red PRO 7200rpm 64MB

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correct answers 1 Correct answer

Enthusiast , May 27, 2017 May 27, 2017

I'll say what others are likely to say, be sure to go right away and update your video card drivers to ensure they are current.

That's the likely cause - in my estimate.

Eric

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Enthusiast ,
May 27, 2017 May 27, 2017

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I'll say what others are likely to say, be sure to go right away and update your video card drivers to ensure they are current.

That's the likely cause - in my estimate.

Eric

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Community Beginner ,
May 28, 2017 May 28, 2017

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this might have worked, I have not gotten any problems today so far, thank you

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Enthusiast ,
May 28, 2017 May 28, 2017

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That's great to hear I'm glad it was something simple.

Eric

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Community Beginner ,
Jun 02, 2017 Jun 02, 2017

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This problem is unfortunately back and there are no newer drivers. What to do?

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Community Beginner ,
Jun 05, 2017 Jun 05, 2017

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The cache folders had filled up my C drive so I emptied those and moved them to my big D drive and it has not happened again since I did this.

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Enthusiast ,
Jun 05, 2017 Jun 05, 2017

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Well, round two.  So, it seems the drivers were an initial fix and maybe this was a contributing factor.

Might want to adjust your max allowable size for cache and then obviously empty routinely.

Eric

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New Here ,
Jan 21, 2024 Jan 21, 2024

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how? same problem monitor goes to sleep when using after effect after 5mins

 

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New Here ,
Jan 24, 2024 Jan 24, 2024

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try disabling Mercury Transmit in Video Preview Preferences

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