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cdrc.
Participant
March 7, 2023
Question

After Effects makes my MacBook freeze and crash

  • March 7, 2023
  • 18 replies
  • 10054 views

For several months now, AfterEffects has made my whole Macbook crash. It freezes the IOS system and then restarts). I work daily with this program, which shuts down every hour or two. Lately, it even corrupts the current AE files I'm working with after crashing. –> "After Effects error: file is damaged ( 33 :: 7)"


I deleted the app and all caches and reinstalled AfterEffects without success.
I also updated the latest IOS and AE versions several times, but the problem continued.

Any hints on what to do and or how to fix it?

Eternal thanks for any help!!

18 replies

Participant
November 21, 2024

I might have found the solution. Try this, go to: Preferences > Display > uncheck/disable Hardware Accelerate Composition, Layer, And Footage Panels. After doing so, AE no longer freezes randomly. 

Participant
September 6, 2024

Hi!

This solution helped me, I had the same exact problem as described above:
AFter Effects > Settings > Media & Disk Cache > Clean database and cache 
This is different than just Clean all memory & cache, which you should still do just in case.

Try it and tell me if this works for you guys. Cheers!
(MacBook Pro, 16-inch, 2019, 2.3 GHz 8-Core Intel Core i9, AMD Radeon Pro 5500M 4 GB
Intel UHD Graphics 630 1536 MB, 16 GB 2667 MHz DDR4, Ventura13.6.9 (22G830))

Participant
May 2, 2024

Same issue here for months now! Every now and then it works okay and then a period of it just freezing and crashing. I am so sure it is not a problem with my MacBook, it used to handle projects like this just fine back last year in October! I'd like to say it started happening when I upgraded to Sonoma by some autoinstall that wasn't planned. ..
I have a MacBook Pro 2019, 32GB
If anyone has any updates or solutions I'd love to hear it!

Participant
April 25, 2024

I've been struggling with the same problem and after 2 tries with tech support I'm hopping this is the fix. 
After Effects in my case seemed to be having permission issues so it needed full disk access. 

"Alright, please allow full disk access to After Effects and Creative cloud, please ensure your work is saved and both apps are closed:

  1. Click on the apple symbol
  2. Click on System Preferences
  3. Look for Security and Privacy
  4. Click on Privacy Tab
  5. Look for full disk access and enable it for After Effects and creative cloud.

Note: If it is not present in the list then please click the + icon at the bottom and add it."

 

Hope it can help someone

sskaz
Inspiring
April 26, 2024

Did this actually fix the issue for you? After Effects/nonsense Creative Cloud background processes not having disk permissions does not sound related to a full system crash. I highly advise against giving any application that level of privilege. That support agent needs to do better and find the actual files/folders that need persmissions fixed instead of going nuclear and putting your system and personal data at risk.

Participant
March 28, 2024

I was also recently having this issue. I tried a number of things and I think I might have cleared it up by deleting any .plist files within the Mac HD>library>preferences. I was hesitant to share because I'm not currently in a large AE project. Maybe someone else can see if this works for them too?

sskaz
Inspiring
March 28, 2024

Joining the club. 2019 16" MacBook Pro, 64 GB RAM, AMD Radeon Pro 5500M 8 GB VRAM, macOS Ventura 13.6.6, After Effects 24.2. This has been the most stable After Effects machine I’ve ever used in nearly 20 years. Recently my last two large projects have been freezing the entire UI except the mouse cursor, until eventually the OS automatically reboots (via watchdog). Audio (Music.app) continues playing, I can even be on a Teams audio-only call and even continue talking with my colleagues. My project files have been fine, thankfully.

 

I recently enabled remote access (ssh) to try and salvage it by killing processes, but haven’t been fast enough before watchdog auto-reboots it. I suspect the WindowServer process is crashing. The next time it happens I’ll try killing WindowServer and seeing if I get any luck (killing loginscreen does not help).

 

My machine is definitely experiencing higher load while working on these past two large projects, not just the complexity of my AE comps (significantly higher than my typical jobs), but OneDrive and fileproviderd both constantly using nearly 100% per processes (likely thanks to tens of thousands of exr files in these jobs). Maybe it’s all related. Unfortunately deadlines are looming and I don’t have time to investigate.

Participant
March 27, 2024

I've been having the same issue for what feels like a year now, on busy days it'll crash every 10 minutes like someone mentioned here. I contacted Adobe Support and had multiple assistants try to fix it by remote access, but no luck, it also doesn't help that I can't show them how it crashes, it just freezes out of nowhere and the MacOS restarts after a few minutes, it's unpredictable and I never got any error messages from it, sometimes it'll even crash as soon as I open a project or when I try to move the needle through the composition, so no pattern really to figure out the why. Last time I uninstalled it and tried to get rid of all preference files and it worked for a few weeks, but just now it crashed again and this is sooooooo frustrating!

Participant
March 26, 2024

Any updates on this at all from anyone? I've been having the same issue with my 2019 MacBook Pro as well for ages now! It seemed like for a while it stopped but now I'm busy again it's crashing and restarting my laptop every 10 mins or so! Near impossible to get client projects finished. After effects reinstalls, preferences wiped, MacBook updated all with no help, any ideas at all welcome 🥲

Participating Frequently
March 27, 2024

We are many, as I can see. Is it possible that Adobe can't patch this with an update? And that there still isn't a definitive solution to this problem? If the issue is happening on all or most 2019 Intel machines, what are people supposed to do? Change machines? There must be an alternative, come on...

Participant
March 15, 2024

Hi everybody,

 

it is not only Intel. We have multiple machines. All working fine. AMD (Win) Intel (Mac) but on the new M3 Max macbook it just closes. No message no hint. Brand new machine, newest macos, newest adobe afx.

 

Not really a good sign. For now we have to work on the older machines

Participant
March 15, 2024
That’s been my experience as well. The freeze/crash just started happening at some point. Before that, After Effects did fine on my MacBook. I mostly use AE on my MacBook for smaller projects (simple motion graphics, quick lower thirds or endslates, etc)…projects that in the past didn’t particularly tax my laptop. It handled it just fine. Then at some point After Effects began consistently freezing/crashing my MacBook at apparently random times.
nishu_kush
Community Manager
Community Manager
March 15, 2024

Please share more details on what's happening. What are your system specifications (CPU, GPU, RAM, OS version)? Does it happen with all projects? Do you see any error messages or crash reports?

Let us know, we're here to help.

 

Thanks,

Nishu

Participating Frequently
March 15, 2024

Just take the time and re-read all the posts. This is clearly a software issue on Adobe's side that is causing the shutdowns.

The machines that are mentioned here are absolutely sufficient to handle advanced video editing without crashing. Some (mine) got 64GB RAM and a proper GPU. After Effects has been running properly on those machines for years and other video and 3D software runs very smoothly. Still you come here and say your idea of a fix is to upgrade the hardware, because those machines can't handle it? Come on, that is plain wrong. If anything, your advice is good for another reason: Adobe will not do sh*t to fix this for older machines.