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Velebit5FA8
Participant
October 4, 2021
Question

After Effects - Media Encoder Problem

  • October 4, 2021
  • 1 reply
  • 132 views

My Media Encorder does ot connect to my Adobe After Effects. I want to export a video in MP4 but my Encorder shows that there is no After Effects installed, even though I have thelatest version of both programms. Does somebody know where the probem is?

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1 reply

R
Community Expert
Rick GerardCommunity Expert
Community Expert
October 4, 2021

This could be a permissions problem or even an anti-virus problem. OS and System details in your post would have helped us have a better idea of what is going on. Is this a new problem? What changed on your system between now and the last time the AE/AME round trip worked?

 

If a reboot does not fix the problem, open the Creative Cloud app and make sure both the AME and AE are up-to-date. Versions must be the same. 

 

If that does not work use the Creative Cloud app to uninstall After Effects and the Media Encoder and then re-install them. If you also have Premiere Pro installed you have to include Premiere in the uninstall/install solution.

 

If that does not work, you'll have to use the Adobe Cleaner tool. 

V
Velebit5FA8Author
Participant
November 11, 2021

I am using aWindows system. It used to work but like 4 months ago ths problem started and now it recent every time I want to render a normal mp4 video. I can not remebr what I changed but I did not play arround with the setting, for example.The versions are the same - i will try to reinstall the programs.

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