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After effects no abre

New Here ,
Jul 13, 2022 Jul 13, 2022

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desde hace unos dias los programas de adobe me dejaron de funcionar con problemas al iniciar, tuve que soliucionar actualizando pero resulta que after no abre para nada y ya lo actualice , tengo una mac book pro m1 pro max

 

Captura de Pantalla 2022-07-13 a la(s) 02.43.59.png

 

la pantalla se queda colgada y dice inicializando elementos complementarios

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Error or problem

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Adobe Employee ,
Jul 13, 2022 Jul 13, 2022

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Hey marlon23919552ibuu,

 

Welcome to the community, and sorry for the issue. Corrupted preference files could cause this issue. Have you tried resetting your preferences? Here's how: https://helpx.adobe.com/in/after-effects/using/preferences.html#:~:text=semicolon)%20(Mac%20OS)-,Res...

Let us know if this helps.

 

Regards,

Ishan

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New Here ,
Jul 16, 2022 Jul 16, 2022

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NO funciona hice todo lo que mesionaba el tutorial pero no abre , no entiendo si el adobe es original y mi macbook pro es nueva alguien  me pueda ayudar urgenteCaptura de Pantalla 2022-07-13 a la(s) 02.43.59.png

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Adobe Employee ,
Jul 28, 2022 Jul 28, 2022

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I see. Do you have any third-party plugins installed? 

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Community Expert ,
Jul 28, 2022 Jul 28, 2022

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A mi me pasó lo mismo y era un problema con las tipografías. Si abres la aplicación llamada Catálogo tipográfico, tienes una opción en el Menú Archivo para restaurar las fuentes originales. Tras hacer eso, puedes borrar las preferencias de After Effects. Para ello debes mantener pulsadas las teclas COMANDO+SHIFT+OPTION justo cuando abras el programa. Te aparecerá una ventana preguntándote si quieres borrar las preferencias. Dile que SI y nos dices si ha funcionado la solución.

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Adobe Employee ,
Jul 28, 2022 Jul 28, 2022

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We're glad to know that your issue is fixed. Feel free to reach out to us for any assistance.

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New Here ,
Oct 22, 2022 Oct 22, 2022

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Saludos, disculpa, acabo de bajar el software, se instala automaticamente, cuando lo dese abrir, se detiene y muestra un error CRASH OCURRED WHILE INVOKING PLUGIN  FONT PREVIEW LITE. ... trate de hacer lo que mencionaste antes y no me fumciona, sabras que puedo hacermuchas gracias

 

 

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New Here ,
Jul 31, 2023 Jul 31, 2023

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Hola. Estoy en una situacion similar a la persona del post original, excepto que en mi computadora no me aparece la ventana para borrar las preferencias previo a abrir el programa, simplemente me intenta iniciar el af, antes de fallar por problemas de "complementos defectuosos o preferencias falladas". Hay alguna otra manera de arreglar lo de las preferencias? Es la primera vez que instalo AF, directo del creative cloud y no tuve ningun problema con otros programas hasta ahora. Mi computadora es una asus 15, tengo un amd ryzen 5, no se si esa informacion tiene algo que ver.

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New Here ,
Aug 06, 2022 Aug 06, 2022

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Hola Marlon! Lograste resolverlo? Yo ando en la misma situación ahorita y ya no sé que hacer. 

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Adobe Employee ,
Aug 01, 2023 Aug 01, 2023

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 Hey @candelaria31414493ovvc ,

Could you follow this article (https://community.adobe.com/t5/after-effects-discussions/how-to-troubleshoot-startup-issues-in-after...) and let us know if you still see the problem?

 

Thanks!

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