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Participant
August 6, 2022
Question

After Effects not opening

  • August 6, 2022
  • 2 replies
  • 312 views

So I was working this morning on a project; everything was ok. However, after coming back from my break After Effects wouldn't start. Everytime I click on the app, it starts the launching process but the moment the splash image appears, the program stops working. I've re-started my laptop and updated the AE version, but it still not working. What can I do?

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2 replies

Mylenium
Legend
August 7, 2022

Delete the preferences so they are re-created with defaults and also clear out your disk caches and temp files.

 

Mylenium

Gato5CD0Author
Participant
August 6, 2022

UPDATE: I uninstall and re-install After Effects but it still not opening. It freezes here. Also, yes, I've read the other posts but none of the suggestions worked. 

ToolfarmJP
Community Expert
Community Expert
August 8, 2022

This link explains how to reset it.

 

https://helpx.adobe.com/after-effects/using/preferences.html