Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

After Effects not opening

New Here ,
Aug 06, 2022 Aug 06, 2022

So I was working this morning on a project; everything was ok. However, after coming back from my break After Effects wouldn't start. Everytime I click on the app, it starts the launching process but the moment the splash image appears, the program stops working. I've re-started my laptop and updated the AE version, but it still not working. What can I do?

TOPICS
Crash , Error or problem , Freeze or hang
253
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 06, 2022 Aug 06, 2022

UPDATE: I uninstall and re-install After Effects but it still not opening. It freezes here. Also, yes, I've read the other posts but none of the suggestions worked. 

Screen Shot 2022-08-06 at 17.16.30.png

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 07, 2022 Aug 07, 2022
LATEST

This link explains how to reset it.

 

https://helpx.adobe.com/after-effects/using/preferences.html

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Aug 07, 2022 Aug 07, 2022

Delete the preferences so they are re-created with defaults and also clear out your disk caches and temp files.

 

Mylenium

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines