After Effects not opening

New Here ,
Aug 06, 2022 Aug 06, 2022

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So I was working this morning on a project; everything was ok. However, after coming back from my break After Effects wouldn't start. Everytime I click on the app, it starts the launching process but the moment the splash image appears, the program stops working. I've re-started my laptop and updated the AE version, but it still not working. What can I do?

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Crash , Error or problem , Freeze or hang

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New Here ,
Aug 06, 2022 Aug 06, 2022

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UPDATE: I uninstall and re-install After Effects but it still not opening. It freezes here. Also, yes, I've read the other posts but none of the suggestions worked. 

Screen Shot 2022-08-06 at 17.16.30.png

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Community Expert ,
Aug 07, 2022 Aug 07, 2022

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This link explains how to reset it.

 

https://helpx.adobe.com/after-effects/using/preferences.html

 

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Community Expert ,
Aug 07, 2022 Aug 07, 2022

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Delete the preferences so they are re-created with defaults and also clear out your disk caches and temp files.

 

Mylenium

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