After effects not responding

[defaultk72crpyxt7w0]

After effects not responding, the screen stays at below, tried using cleaning creative cloud then it works, again went back to the same scene. 

is there a fix for this issue?

 

[nishu_kush]

Hi defaultk72crpyxt7w0,

Welcome to the Community and sorry for your issue.

Have you tried resetting the preferences of After Effects: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-... 

If that doesn't help, try repairing the permissions on your user account. Here's how: https://helpx.adobe.com/in/x-productkb/multi/preferences-folder-read-only-error.html 

Let us know how it goes.

Thanks,

Nishu

[muhammedsabil]

Hey, it was working fine after re-installing all creative clouds then all of sudden it went back to the same scene. 

No, I have tried all the above steps and still, I'm facing the same issue. 

[defaultk72crpyxt7w0]

Hey Unfortunately nope, it's causing me a lot of issues..

also, I'm facing similar issues in Illustrator as well when this issue arises.