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Participant
December 15, 2024
Answered

After Effects Open Issue-Shows Render Qeue

  • December 15, 2024
  • 3 replies
  • 800 views

Hello everyone,

When I am trying to open After Effects I get this screen. All Options are Greyed out. I spoke with Adobe Customer support and the told me that is Microsoft Issue because the program Opens correctly when I use another account. Anynone that has the same issue?

Correct answer Frank_Honma7446

I was having this issue, then I realized that I was using Adobe After Effects Render Engine 2025 icon as a shortcut on a Mac dock

Then I switched to the Adobe After Effects 2025 icon, and it stopped.

3 replies

Frank_Honma7446Correct answer
Participant
June 24, 2025

I was having this issue, then I realized that I was using Adobe After Effects Render Engine 2025 icon as a shortcut on a Mac dock

Then I switched to the Adobe After Effects 2025 icon, and it stopped.

caroline_edits
Community Manager
Community Manager
June 25, 2025

Thanks for sharing this! 

I have the same setup on my Mac and sometimes I accidentally open the render engine too. Glad you found the right setup for you.

 

Caroline

JohnColombo17100380
Community Manager
Community Manager
December 16, 2024

Hi @Nele.Studio

Thanks for reporting this issue. It looks like After Effects is opening in Render Engine mode (see this HelpX page for details). This mode is enabled when launching After Effects from the "Adobe After Effects Render Engine" shortcut, by adding a "-re" argument when launching After Effects from the comand line, or by having a "ae_render_only_node.txt" file in the Documents folder. Can you check to ensure that none of these are happening?

 

Cheers,

- John, After Effects Engineering Team 

Participant
December 16, 2024

I made a clean Install my Windows and the program open properly.. I can;t wait because I have some Projects running

nishu_kush
Community Manager
Community Manager
December 16, 2024

Sorry that you had to go this route. Feel free to reach out if there is anything else.


Thanks,
Nishu

Participant
December 16, 2024

Also get this error message Please set UserInfoController::initialize() before app initialization.