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lisa5CD9
Participant
January 10, 2021
Answered

After effects preview black while i play it

  • January 10, 2021
  • 2 replies
  • 1352 views

Hi , my after effects is not working. when i play my video that i imported it shows a black screen but when i pause it , it does show the video but it disappears when i play it

i have after effects 2020

This topic has been closed for replies.
Correct answer Byron Cortez

Try the basics first, try update GPU drivers. 

2 replies

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
January 12, 2021

Hi lisa5CD9,

 

Thanks for reaching out.

Did you try the expert's solution? Did it help? If not, please share the following details:

  • Is it happening in all the projects?
  • What are your system specifications (CPU, GPU, RAM, OS)?

Let us know, we're here to help.

 

Thanks,

Nishu

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lisa5CD9Author
Participant
January 16, 2021

Thankyou , I already fixed it.

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Zain5E92
Participant
June 30, 2021

please can you tell me how you fixed it?

 

B
Community Expert
Byron CortezCommunity ExpertCorrect answer
Community Expert
January 11, 2021

Try the basics first, try update GPU drivers. 

Byron.
L
lisa5CD9Author
Participant
January 16, 2021

Thankyou , I already fixed it.

B
Community Expert
Byron CortezCommunity Expert
Community Expert
July 5, 2021

You're welcome! 

Byron.
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