After effects preview freezing

Question

I recently have been getting a problem that whenever i double click a layer to open a layer panel to mask and do different things, whenever i click exit, the preview gets stuck on one frame. the timeline works well and the audio plays, its just that the preview is frozen. I have some third party plugins and im wondering if there the reason.

nishu_kush · Answer

Hi La33464509mm1q,

Welcome to the community.

We can get this checked. What are your system specifications (CPU, GPU, RAM, OS version) and details of the footage you're editing (frame rate, frame size, format/codec)? Does it happen with all the types of media? You can try running After Effects in Safe Mode with the third-party plug-ins disabled.

Let us know how it goes.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

Thanks,

Nishu

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