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after effects problem

New Here ,
Jun 13, 2021 Jun 13, 2021

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I have recently bought Adobe After affects and when i go to download it it just a whit screen with a blue circle like the loading sign can someone Please help it been about a hour waiting for the loading symbol to end.

 

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Freeze or hang

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Adobe Community Professional ,
Jun 13, 2021 Jun 13, 2021

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Adobe Community Professional ,
Jun 14, 2021 Jun 14, 2021

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Congratulations on getting After Effects.

 

It's quite difficult to tell what the issue is.  Like the other poster indicated, if you could reply with your computer specs and any information about the version of AE (as well as maybe a screenshot) then it will be a lot easier to figure out what the problem is.

AE should absolutely not take a long time to open.  Have you had any issues with Adobe CC (the program which runs and checks for updates)?

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