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JKR-abieSilva
JKR-abieSilva
Participant
January 5, 2018
Question

After Effects "Character Palette" Error

  • January 5, 2018
  • 13 replies
  • 16207 views

We are having an increasingly annoying issue opening projects from legacy versions of Ae, which right now encompasses every project before the 2018 release. We re-use a ton of assets here & are constantly re-opening older projects to retrieve them so a solution for this is absolutely crucial to us. The only work around we have found so far is saving down to a CC 2014 version on a Windows PC, which we do not have in-house. We appreciate what ever feedback / solutions / input we can get from anyone who has had this issue. We have attached specs for our machines, thank you in advance.

13 replies

S
sjupp1
Participant
November 9, 2022

hey, i have the same issue before and i got the solution. the problem is from the font that you use in AE. so, you just delete the font and the project will open like before. maybe you can find the font from other website and download it again. hope it will help you guys. Good Luck!

 

R
rik.romero
Participant
September 19, 2022

I have the same error with CC2020, and another similar duringthe load screen. It has solved resetting the preferences ^^.
Have this keys pressed while launching.


Reset preferences

Ctrl+Alt+Shift (Windows)
Command+Option+Shift (Mac OS)

I
imac55F95
Participant
June 21, 2022

I Found a quick solution (hope Adobe will solve it.)

Had the same problem while using a variable font - after effects immidiatly crashed and showed this error

 

what I did is:
Go to the Font manager app on your mac.

Look for the font in use in the project.

Make it OFF or Delete it (I just shut it down.)

after effects will now work - and will notify on missing fonts.

 

now u can go back to the font manager and turn it on again.

hope this help

 

 

    A
    Abhishek24940169lh1m
    Participant
    June 20, 2022

    HI just import the file ae file it will work

     

    Thanks

    Daniel at Folkore
    Daniel at Folkore
    Participant
    June 19, 2021

    I'm having the exact same crashing problem with a the Variable Font. Specifically Extenda Variable Beta.
    I've attached screenshots shot my OS, version of AE and font family.
    Is there a solve or a time frame for when the variable font issue for AE will be resolved?

    P
    prestonburford
    Participant
    July 1, 2021

    Same issue. Seems to be the Variable Fonts. This is concerning that this seems to be an issue flagged 2 years ago and still hasn't been resolved. I know a lot of you are saying to change to a non-variable font, but that's not an option when working on a full campaign where all the assets are using the same fonts. The sad workaround seems to be making everything in photoshop (which somehow can handle variable fonts?) and then making the layers rastor layers in after effects, but this is clearly a crappy solution since it's adding a bunch of extra steps and time instead of just editing text.

      F
      Fast Vídeo Digital
      Participant
      May 28, 2021

      I had the same problem and I think that I found the solution!

       

      The text on PS had different variations on the same layer:

      Exo Regular and Exo Extrabold.

       

      - I opened the .psd file, changed every character to Exo Regular, saved.

      - Then I opened the .ae file, pressed Layer > Create > Convert to Editable Text

      - After Effects didn't cash!

        B
        billyjeanplxiv
        Participant
        December 2, 2020

        I'm getting the same error using a variable font: Futura Now. 

        AMD Ryzen 9 3090x

        RTX 2080ti
        After Effects 2020 CC 

        I
        Illy Aline
        Participant
        January 26, 2021

        Hello! What did you do to change the font before crashing again? I can't

          R
          romim15698707
          Participant
          November 30, 2020

          I had the same problem and after re install AE for few times, I found out the variable font create this fail. 

          I hope for an update soon, variable font are really usefull, and more in motion design

            Rameez_Khan
            Rameez_Khan
            Legend
            September 23, 2020

            Hi all,

             

            This should be fixed in After Effects 17.1.4.

            Have you updated to this version? If not, please give it a shot and let me know.

             

            Thanks,

            Rameez

              guillamon.studio
              guillamon.studio
              Participating Frequently
              September 24, 2020

              Yes, I have updated to this version : /

              The font that I try tu use is a variable font, it's called "Agrandir Variable".

              If you know how I can resolve the issue, it could be fine.

               

              Thanks!

              Rameez_Khan
              Rameez_Khan
              Legend
              September 24, 2020

              Is it working with another font, guillamon_studio?

              Are you on Windows or Mac?

               

              -Rameez

               

              F
              fellipebond
              Participant
              September 21, 2020

              Hi there!! Since last big update (few mouths ago) my AE crash before oppening and I heve the same error. Pls, help me fix this problem. I'm using other editors while I wait for soluntions, but I'm paying and not using. 

              I send a lot of reports after every crash.

                guillamon.studio
                guillamon.studio
                Participating Frequently
                September 23, 2020

                Hi! I have the same issue with some fonts families. Please, I need a solution.

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