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J
Jeazyee
Participant
October 1, 2020
Question

After Effects reinstallation problems

  • October 1, 2020
  • 1 reply
  • 338 views

Hi guys, i've reinstalled AE to change language to English now my Extensions from Exchange (Bodymovin and LottieFiles) are still shown in CC Desktop as installed but actually they are not installed in AE and I cannot uninsall them Error Code 1 ... Please help

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1 reply

J
JeazyeeAuthor
Participant
October 1, 2020

Using anastasiy extension manager does not work either, when I download the .zxp files from adobe exchange and try to install i get the message that extensions license is damaged error code 602... I guess CC is completely screwed now

OussK
Community Expert
OussKCommunity Expert
Community Expert
October 2, 2020

Try to uninstall the Extension manually buy navigate to the GEP folder

Windows: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\

MAC: /Library/Application Support/Adobe/CEP/extensions

Delete all folder related to the extension you want to remove, the folder name will be like this (com.extensionName.extension)

 

    J
    JeazyeeAuthor
    Participant
    October 2, 2020

    Thanks for your answer, I fixed it already by completely uninstalling CC Desktop + AE and reinstalling it.

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