After Effects to TikTok problem

[christinem42037195]

Hi,

Can anyone please help me with an issue I'm having with an AE video that I loaded to TikTok?  I made the video to TT Spec.  1080 x 1920 (i.e Portrait orientation) and less than the 500MB. When it plays on a phone the image is small on the screen. I've written to TT but no helpful response...just keeps asking me to send the link, which I have several times.

I did use 25fps and found out later that 60fps is better but can't imagine that would be the problem.

I used media encoder to render. H264 - High Quality HD - MP4

I've added photos of my settings

Thank you

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[christinem42037195]

Thank you!. Yes, I did have trouble find the right place to ask 🙂

[RobShultz]

I like using Media Encoder because of the nice listing on output preset options. You may want to give it a try.

[christinem42037195]

Thank you for the reply. I do use media encoder, will now check out the presets. 🙂

[Warren Heaton]

That preset scales the vertical clip to fit 1920 x 1080.  Use "Match Source - High Bitrate" or "Match Source - Adaptive High Bitrate".

 Another option is to add the Comp to the Render Queue and use Best Settings / H264 - Match Render Settings - 15 Mbps.

[christinem42037195]

Thank you so much. It was driving me mad! Couldn't work out what options I had missed.

[thepixelsmith]

The preset that include a size in there name are going to resize your comp to fit.

If you look for a preset that says "match Source" that will work better.

Good luck.

[christinem42037195]

Thank you. I obviously misssed that option!. Will give it a try.