Participant

Answered

After Effects, Track camera unable to obtain dynamic link server connection

Forum|Forum|11 years ago
April 8, 2014
21 replies
94713 views

This has been hit and miss. I am now consistenly getting a dynamic link server connection trying to use Track camera in After Effects.

64GB RAN

Windows 7 proffesional

i7 processor

NVIDIA GEFORCE TITAN

I have enabled all the recommended programs through my firewall. I see the dynamiclink server is running in my task manager, I have closed all other programs, no antivirus, I have restarted my computer, no luck with this.

Also to add additional information:

It seems that when I try to do replace with After Effects composition in Premiere Pro I am getting error: The importer reported a generic error

and also when I first launch After effects I am getting a failure to load a few plugins from CineForm including importer

Error or problem

Correct answer Rick Gerard

Open up Preferences (Alt/Option + Ctrl/Cmnd +; ) and go to Memory. Set Ram for other applications to 8GB if you have 16 installed. If you have less than 16, then go as high as you can so that Dynamic Link has some resources to use. If you have to cut down on the available ram for AE you'll just have to wait for Camera Tracker to finish up and switch back to at least 8 for AE so you can continue to work efficiently.

I haven't found a system that this will not work on. Dynamic Link just doesn't have enough memory to open up. It's that simple.

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K

kevink3570230

Participating Frequently

I just had this problem fixed via tech support. Both versions of Pr and Ae need to be the same (I'm not sure exactly why). I installed Pr 14.0 and Ae 17.0 and it works fine now.

From support:"PR 14 and AE 17 are both CC 2020 versions but .0.1 OR .0.2 versions have to be the same"

So in theory, you could also have PR 14.0.1 and AE 17.0.1 and that should work as well.

Lastly, I was told the dynamic link would not work with the trial version of AE.

B

benp52365596

Participant

I just wanted to say, I've been fighting with this issue for days. I'd tried literally every fix I had found and nothing had worked.

I have had this project though for a long time. The AE project file I'd been working with was years old. I ended up just rendering out an Animation of what I needed to track, opening an completely new AE project file and I was able to use the 3D Camera Tracker. I'm not sure if that helps anyone, but I figured it couldn't hurt to mention it.

M

matthewb66565802

Participant

iMac 5k retina. OS X Mojave.

This problem has been a constant issue for me since the release of cc18. I tried everything that has been mentioned in every forum on this subject and nothing worked. Eventually I had to just buy a third party 3D tracker. Well, that tracker wasn't recognized by after effects 2020 so, I tried the AE version again. Same infuriating problem. I don't know why I did it but, without even restarting my computer or even closing/reopening my project, I quit 3 programs (dropbox, clean my Mac and cc creative cloud) running in the background and then clicked analyze and voila!!!..it started immediately! I'm not sure which one did it but I would try this if you have any of them. I just clicked on the icon of each background task program in the right hand top bar of my Mac and chose quit program. This and a handful of other Adobe issues almost made me choose another career after 20 years in the industry. Using us as beta testers for their programs that are NOT professionally ready has cost me tens if not hundreds of thousands of dollars and ruined long-term client relationships because of missed deadlines from days of troubleshooting garbage programming and made me look incompetent. Hopefully this will save someone the headache. Cheers.

Ando0o0

Inspiring

This! Im having this problem in 2023 and it seems to be something they know about since 2017. I've recently started the switch to Foundry's Nuke application and it is out performing in everyday. I think Adobe is making the slow move to prosumer marketing and these applications are starting to feel like cell phone apps or one trick ponies. Thanks for your service adobe... time to hang up the dusters.

M

masoudm52898209

Participant

you can try this way

bobafett2

Participating Frequently

YOU DON'T NEED TO REINSTALL ANYTHING OR use ccCleaner!!

I just ran into this error. Here's what happened. Yesterday, I saw an article on how to disable your virtual memory by telling Windows to NOT use disc space as virtual memory. In my case, it saved me over 35Gigs of space on my C drive. WELL, After Effects (mine being CS6), DIDN'T Like that! That is, it NEEDS the virtual memory to store stuff when using Warp Stabilizer. SO, I simply reset Windows to use virtual memory, restarted my machine, and Voila, no more error in After Effects when using Warp Stabilizer....

SO, see if you have disabled your Virtual Memory. (Click Start, right-click Computer, Properties, Advanced System Settings, Settings, (In the Performance Tab, Advanced Tab, Virtual Memory, Click Change Button, and click "Automatically set paging file size" OR, Custom (and set values). Then click Ok, Ok, and OK on all screens, RESTART your machine, and away go your problems with Warp Stabilizer.

PaulCarr

Participating Frequently

Hi, I did that too and it solved the problem for me. I unchecked the box that said "automatically set paging file size" and then, after applying that change and after rebooting my machine, I could get the 3D camera tracker to work on After Effects CC 2018. I was initially getting the same error message that others were reporting: "unable to obtain dynamic link server connection". I even went to the trouble of uninstalling all my adobe programs and the creative cloud program and running the Adobe CC Cleaner program and then reinstalling and I still got the problem.

PaulCarr

Participating Frequently

:-( Looks like it's hit and miss for me too. I thought I had solved the problem by increasing the virtual memory for my Windows 10 operating system. I got it to work one time but now it's not working again with the same annoying message I was getting before "unable to obtain dynamic link server connection" when I try to use the 3d camera tracker tool in Adobe After Effects CC 2018. Perhaps, I'll increase the virtual memory some more.

bobafett2

Participating Frequently

YOU DON'T NEED TO REINSTALL ANYTHING OR use ccCleaner!!

I just ran into this error. Here's what happened. Yesterday, I saw an article on how to disable your virtual memory by telling Windows to NOT use disc space as virtual memory. In my case, it saved me over 35Gigs of space on my C drive. WELL, After Effects (mine being CS6), DIDN'T Like that! That is, it NEEDS the virtual memory to store stuff when using Warp Stabilizer. SO, I simply reset Windows to us virtual memory, restarted my machine, and Voila, no more error in After Effects when using Warp Stabilizer....

SO, see if you have disabled your Virtual Memory. (Click Start, right-click Computer, Properties, Advanced System Settings, Settings, (In the Performance Tab, Advanced Tab, Virtual Memory, Click Change Button, and click "Automatically set paging file size" OR, Custom (and set values). Then click Ok, Ok, and OK on all screens, RESTART your machine, and away go your problems with Warp Stabilizer.

E

erich62926785

Participant

Hi ! I solved the solution of the bug. Just download Adobe Aplication Manager and run it ! It's amazing ! The camera tracker is now work for me !

H

Herr K. aus Berlin

Participant

I have the same Problem and none of the Solutions work. What do i now if i want to track a camera?

My Best...

Szalam

Community Expert

Give us as much information as possible. FAQ: What information should I provide?

H

Herr K. aus Berlin

Participant

What exact version of After Effects? Include the minor version number---e.g., After Effects CC (12.2.1) or After Effects CS6 (11.0.4). Do not just say "After Effects with the latest updates" or "After Effects CC"; give the specific version number.

Version 13.2.0.49

Have you installed the recent updates? (If not, you should. They fix a lot of problems.)

yes

What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".

Mac OSX v10.9.5

If you are getting error message(s), what is the full text of the error message(s)?

What were you doing when the problem occurred? What is the exact sequence of steps that you are taking?

I imported a mov-file from my desktop, right-clicked -> track camera

Has this ever worked before? If this worked before by doesn't work now, what has changed on your computer in the intervening time?

last time i tracked a Camera on this machine was a year ago, i dont recall all the changes i made.

Tell us about your computer hardware. Include CPU type and number of processor cores, amount of RAM installed, GPU

MacBook pro late 2013, 2.3 GHz Intel Core i7, 16bg RAM , NVIDIA GeForce GT 750M, Intel Iris Pro

Number and sizes of connected monitors

2xDELL U2412M 1920 x 1200

number of disk drives, and how any external drives are connected.

1x SSD Apple, 1x USB 3.0 Toshiba 2TB

What versions of drivers for your graphics hardware do you have installed (including CUDA driver and driver for display adapter)?

GPU Driver Version: 8.26.29 310.40.55f01

CUDA Driver Version: 7.0.36

Do you have any third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU)?

No

What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime".

Quicktime Animation Codec

Do you have QuickTime installed. (You should.) If so, what version? The answer should be specific, such as "QuickTime 7.6.2".

latest

What other software are you running?

Photoshop, Media Encoder, Illustrator, Firefox, thunderbird

Do you have any third-party effects or codecs installed?

No

Are you using OpenGL features in After Effects?

No

Are you using Render Multiple Frames Simultaneously multiprocessing?

No

Are you using the ray-traced 3D renderer?

No

cokkio

Participant

I saw the new release, but I plan to update after the end of the project I'm working on... I hope to find a faster solution to fix the problem...

However, thanks Szalam

Gianmaria

cokkio

Participant

Hi guys,

I have the same problem but my system is:

Os X 10.9.5 - Macbook Pro Retina - NVIDIA GeForce GT 650M 1024 MB

After Effect 13.1.1.3

No antivirus or firewall running.

Any suggestion or the only way is to unistall, run adobe CC cleaner and reinstall? I'm in the middle of a project, quite in a hurry, and I prefer to avoid it if possible.

Thank

Gianmaria

Szalam

Community Expert

cokkio wrote:

Hi guys,

I have the same problem but my system is:

Os X 10.9.5 - Macbook Pro Retina - NVIDIA GeForce GT 650M 1024 MB

After Effect 13.1.1.3

No antivirus or firewall running.

Any suggestion or the only way is to unistall, run adobe CC cleaner and reinstall? I'm in the middle of a project, quite in a hurry, and I prefer to avoid it if possible.

While I normally don't suggest too many changes in the middle of a project, have you considered updating to the latest version of AE? 13.2 released a couple of days ago. If the update messes you up, you were going to need to uninstall, run the CC Cleaner, and reinstall anyway...

W

wesplate

Inspiring

Was there ever resolution on this? I'm having the same problem in After Effects 13.1.1.3

This happens every time I try to use the Camera Tracker.

Szalam

Community Expert

Wes Plate wrote:

Was there ever resolution on this? I'm having the same problem in After Effects 13.1.1.3

...

This happens every time I try to use the Camera Tracker.

Double-check all your security, firewall, antivirus, etc. Often overly-aggressive security software can block internal connections that AE requires to use the camera tracker.

W

wesplate

Inspiring

Darn, I don't have antivirus software or a Firewall running.

I tried uninstalling with removing preferences and reinstalled. Didn't help.

Thanks.

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