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A
Ash32062820qcgp
Participant
September 4, 2023
Question

After Effects Update

  • September 4, 2023
  • 1 reply
  • 286 views

I used to have an old version of the 2023 after effects and as soon as I updated it it is saying that i have to pay for it again even though it has already been payed for. Can anyone help me?

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1 reply

ToolfarmJP
Community Expert
ToolfarmJPCommunity Expert
Community Expert
September 8, 2023

Would you update your Adobe Creative Cloud desktop tool and check the status?

 

 

A
Ash32062820qcgpAuthor
Participant
September 8, 2023

It doesnt let me update and it says that there is an error

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
September 8, 2023

Hi Ash32062820qcgp,

 

Sorry to hear that.

Could you share a screenshot of the error you get? We can get it checked.

 

Thanks,
Nishu

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