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After Effects v17.7 startup alert on Mac Mini M1

New Here ,
Jun 08, 2021 Jun 08, 2021

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Hi there, I am Martin, Slovakia, Europe. 

I have an issue. I use mac Mini M1 for my homeoffice. Few days ago my AE v17.7 freezed and crashed. After that I cant open AE. Always show me this alert message [copy text below]. I contacted adobe support, but nobody anwser me. AE freeze when I worked with warp stabilizer and MochaAE. I think that my 8GB ram didnt like it and freeze. I dont know what happend. i tried reset preferencies, reisntal AE, reboot... Nothing works. 

Thnaks

There is text of alert:
Last log message was: <8591433216> <MetalCommandQueue> <5> kMetalCountersAtDispatchBoundary untested on MacOS 10.16. Disabling Performance Capture

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Freeze or hang

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New Here , Jun 08, 2021 Jun 08, 2021
It solved today another support guy.  Just check starting page where shows up all parts [plugins, controls, media core...] - only text who change really fast.  My AE crashed when checking MediaediaCore. Support guy opened MediaCore and move to Desktop, reboot machine and woallaaaaa. It works perfectly and so easy. Problem was third party prougins - FilmConvert Nitrate or Cinema Grade app.  Thanks

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New Here ,
Jun 08, 2021 Jun 08, 2021

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It solved today another support guy. 

 

Just check starting page where shows up all parts [plugins, controls, media core...] - only text who change really fast. 

 

My AE crashed when checking MediaediaCore. Support guy opened MediaCore and move to Desktop, reboot machine and woallaaaaa. It works perfectly and so easy. Problem was third party prougins - FilmConvert Nitrate or Cinema Grade app. 

 

Thanks

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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