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anap16379030
Participant
April 7, 2021
Answered

After Effects v18.0.1 (2021) shows a green screen when importing a video

  • April 7, 2021
  • 2 replies
  • 2205 views

Greetings,

I'm having a hard time to understand why the same After FX composition has a green screen when I open it in After Effects v18.0.1 (2021 - the latest) while in v17.7 (2020) it shows ok (the video imported actually shows the motion). Why does the latest version gives me problems such as this, and I have to work on previous versions like v17.7? In both versions, the audio of the video (mp4) runs ok, but the image on v18.0.1 is just a still motionless green screen, no motion video is visible. Any idea why this may be happening?

Even when I try to start a project from scratch, when I import a video (mp4) to the project, in V18.0.1, it immediately shows it with a still green screen, even before I transfer it to the composition. This does not happen with version 17.7 (2020), the import of the video runs ok, it shows the video well. Can anybody help here? Prinstscreens attatched, of the same project in both AfterFX versions.

Thank you very much!

    This topic has been closed for replies.
    Correct answer Jose Panadero

    This is a workaround provided by Adobe at this time:

     

    • Go to Preferences > Import
    • Deselect "Enable hardware-accelerated decoding" under Video Footage
    • Then go to Preferences > Media & Disk Cache
    • Click "Empty Disk Cache" and "Clean Database & Cache"
    • Relaunch After Effects and import the files again

    2 replies

    S
    Shekharandsingh
    Participant
    November 30, 2022

    They say it is because bad driver configuration but I have the latest studio drivers installed, my gpu is 3060 ti OC edition. Why in the world I would turn off my hardware accelaration is that why I invested in latest graphics card? This is stupid and adobe continues to dissapoint might switch to resolve soon.

    Jose Panadero
    Community Expert
    Jose PanaderoCommunity ExpertCorrect answer
    Community Expert
    April 7, 2021

    This is a workaround provided by Adobe at this time:

     

    • Go to Preferences > Import
    • Deselect "Enable hardware-accelerated decoding" under Video Footage
    • Then go to Preferences > Media & Disk Cache
    • Click "Empty Disk Cache" and "Clean Database & Cache"
    • Relaunch After Effects and import the files again
      A
      anap16379030Author
      Participant
      April 7, 2021

      Thank you Jose Panadero! The information you gave solved this issue.

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