After Effects v24.1 Error Message "Advanced 3D is not supported by the current hardware"

[Sergio@78]

Here is the screenshot of the error message.
Please tell us what kind of hardware we need to update
or where we can find the list with the necessary hardware.

Thank you

[nishu_kush · Accepted solution]

Welcome to the community, Sergio.

4GB of GPU memory is required to use Advanced 3D renderer. Check out the After Effects system requirements. If your computer already has 4GB GPU memory, try updating your GPU driver.

Hope it helps.

Thanks,

Nishu

[Anas341554791mtr]

I have already updated my GPU drivers and I believe to have enough GPU memory. Do you have any recommendations on what I could do? 

Here is the full context: 
* GPU: Nvidia GeForce RTX 4070 Ti.
* I have installed the Nvidia Pilot Studio and Game Ready Pilot.

* I am running version 24.1.0 (Build 78)

[nishu_kush]

Do you have another GPU installed? Probably a GPU that's integrated with the processor? You can find that out by going to Windows Device Manager > Display adapters. If there are 2 GPUs, go to After Effects > Edit > Preferences > Preview > GPU Information. It'll let you which GPU After Effects is using. Share a screenshot.

If After Effects is using a low-powered GPU, try changing that. Here are 2 guides that can help:

• https://www.youtube.com/watch?v=DVwfR2832o4&ab_channel=AdobeCare
• https://www.youtube.com/watch?v=RZ_9rDQtRD4&ab_channel=AdobeCare

In any case, I'd recommend installing the Studio driver as they are optimized for apps like After Effects.

Let us know how it goes.

Thanks,

Nishu

[harryd59891040]

This issue is not solved.  On Win11 with a 4070 12GB GPU, I get this message.  I followed the video, and the latest NVidia control panel does match what is shown in the video and that fix cannot be applied.  There is nothing in my BIOS that allows me to disable the Intel GPU.  Every video game I play has no issue finding the right GPU so Adobe is clearly lacking something here.

The only thing that worked is disabling the iGPU from the Device Manager, which is not what was recommended.

Please contract with someone from the gaming community to show you, Adobe, how to work with a GPU.

[Sergio@78]

Sorry for the late reply, but I'm working on a laptop where I don't have the Admin permission

so I had to wait for them to solve the problem from the IT department.

Apparently with the driver update, I can now import, interact and visualise 3D objects correctly and work with Advanced 3D space, although I still get the driver error message when opening After Effect.

I will update you on the development of the situation.

For now, thank you all

 

 

[George353910224hqp]

Hi

How did you find this driver update? Having a similar issue myself

[George353910224hqp]

Hi I'm having a similar issue

I've checked my GPU and it is 3.9GB will that be ok 

Surely that is the equivalent to 4GB 

[nishu_kush]

Are you on a Windows or Mac? Can you share your system specs? Also, make and model of the GPU?

Thanks,

Nishu

[Franck5E5C]

Hello,

I make the driver update of my graphic card Nvidia 1060 GTX (the memory is 6Go)

And i also apply the tutorial to full-powered my GPU card. But it doens't work. There are again the message : Error Message "Advanced 3D is not supported by the current hardware". And i can't see the .gltf 3D object on after effect.

[nishu_kush]

Can you go to Edit > After Effects Preferences > Previews and click on GPU Information? It'll let you know which GPU After Effects is using? If it uses the integrated GPU, you might need to disable it from the BIOS setup so that After Effects can use the Nvidia GPU.

Let us know.

Thanks,

Nishu

[edgar357805537cis]

Hello, I have the problem of "how to fix advanced 3d is not supported by the current hardware aftereffects" and I have read the forum and photoshop videos, but I still have the 3D problem, could you help me? i have a lapton and it have a nvidia gtx 3060

[edgar357805537cis]

and here it doesn't appear that I select the type of graphics processor for the application

[Haris5FA0]

Hi,

I have the same problem currently in my laptop after recent updates of After Effects, memory was never a problem few days ago but this recent pop-up is annoying, this is my GPU Information:

Draft 3D: Not Available (inadequate VRAM or graphics driver)
Texture Memory: 0.00 MB

Vendor: Intel
Device: Intel(R) UHD Graphics
Version: 3.000000 (2.0 or later required)
Total Memory: 6.31 GB (2 GB or greater required)

So I can't figure out the actual problem, what needs to be done here?

Regards,

Haris Saeed

[Martin353855681wvr]

I started having the same issue today just out of nowhere. Even this morning I was working in AE and I didn't get the message. After I reopened AE it just appeared. I have 12 gb of GPU, the drivers are up to date and I followed both links to set the high performance graphic card as default for after effects. Still doesn't work.  Does someone know what to do?