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Participant
September 26, 2024
Question

After Effects v24.6.2 Crashes While importing video file

  • September 26, 2024
  • 1 reply
  • 250 views

I installed after effects v24.6.2 yesterday. I imported a video file, while I click import it started lagging and got crashed. Before that I used 23 version it woked completely perfect. So its not my system problem. Windows and GPU drivers are up to date. Not only that video, I downloaded another video from envato elements and imported it. I got the same problem. I opened my previous version's workfiles, it worked good but slight lag. When I supposed to import the file, the same crash happened. 

 

I changed my preference, 

RAM total-32GB. For after effects 26GB.

Cache file memory expaned to 100GB

cleared all cache files and also temp files in my PC.

I changed preview to faster in both and adaptive resolution to interactivity.

Turned on and off GPU accelerated settings.

Reinstalled many times.

Used beta version same crash happened.

Actually I installed premiere pro now. While I imported the video, the same thing happened. I think my PC had the problem.

What can I do with the PC. What are the requirements? like any drivers or any updates or media encoder etc.,

 

Somebody help me on this. Thanks

 

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1 reply

ToolfarmJP
Community Expert
Community Expert
September 30, 2024

Would you try to open After Effects in safe mode or reset your preferences?