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After Effects v24.6.2 Crashes While importing video file

New Here ,
Sep 25, 2024 Sep 25, 2024

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I installed after effects v24.6.2 yesterday. I imported a video file, while I click import it started lagging and got crashed. Before that I used 23 version it woked completely perfect. So its not my system problem. Windows and GPU drivers are up to date. Not only that video, I downloaded another video from envato elements and imported it. I got the same problem. I opened my previous version's workfiles, it worked good but slight lag. When I supposed to import the file, the same crash happened. 

 

I changed my preference, 

RAM total-32GB. For after effects 26GB.

Cache file memory expaned to 100GB

cleared all cache files and also temp files in my PC.

I changed preview to faster in both and adaptive resolution to interactivity.

Turned on and off GPU accelerated settings.

Reinstalled many times.

Used beta version same crash happened.

Actually I installed premiere pro now. While I imported the video, the same thing happened. I think my PC had the problem.

What can I do with the PC. What are the requirements? like any drivers or any updates or media encoder etc.,

 

Somebody help me on this. Thanks

 

TOPICS
Crash , Error or problem , Freeze or hang , How to , Import and export , Performance , User interface or workspaces

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Community Expert ,
Sep 29, 2024 Sep 29, 2024

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Would you try to open After Effects in safe mode or reset your preferences?

 

 

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Community Beginner ,
Oct 04, 2024 Oct 04, 2024

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I am experiencing a very similar issue with After Effects. After updating to version 24.6.2, importing video files caused the program to crash. Even though my system is fully up to date, including drivers, and I’ve tried multiple fixes like clearing cache, adjusting preferences, and reinstalling, the crashes persist, not only in After Effects but also in Premiere Pro. It seems like it might be a system issue rather than just the software. If anyone finds a solution, it would help me too as I prepare to Pack Bags for future projects.

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