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After Effects videos won't play in PowerPoint (Mac) anymore - 'Missing Codec'

Enthusiast ,
Dec 18, 2023 Dec 18, 2023

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I've used After Effects for a while now to export H.264 .mp4 videos, which I then place into PowerPoint.

In the last week or so, I'm getting an error when I try to play the video (in PPT), saying: "Codec Unavailable".

 

I haven't changed the way I do things, I've tried to export multiple videos and place in multiple PPTs - no luck.

 

Now I know this might be a PPT issue, but on the off chance it's an AE issue, I thought I'd post and see what the intelligent folks on the Community forum might have to say!

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Import and export , Performance , Preview

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Community Expert ,
Dec 19, 2023 Dec 19, 2023

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 Would you try to render out the file by another format like *.avi if you would like use it in PowerPoint?

 

 

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Enthusiast ,
Jan 02, 2024 Jan 02, 2024

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It turns out the issue must be with Adobe – after speaking with 3 different support people about this issue, they suggested I use a 3rd party utility called ‘Handbrake’ (which I’ve noticed has been referenced on the forums as a solution to other issues). It appears to have installed, and it worked on the video files I tested – this will be a workaround for the time being.

 

Adobe has apparently escalated the issue to their senior technical personnel, and they said I’d be contacted in the near future on a better fix.

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Explorer ,
Jan 03, 2024 Jan 03, 2024

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Try converting your MP4 videos to a different format like WMV or AVI using a video converter. Also, ensure you have the latest codec packs installed on your system, or consider reinstalling Adobe After Effects to ensure proper encoding.

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Enthusiast ,
Jan 03, 2024 Jan 03, 2024

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Mp4 is what I'm staying with.

 

I obviously downloaded Codecs and uninstalled/reinstalled AE and PPT.

Weirdly, it appears to somehow be working again though... and I have no idea what changed to fix it!

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