Skip to main content
Hugh Betcha
Hugh Betcha
Legend
December 18, 2023
Question

After Effects videos won't play in PowerPoint (Mac) anymore - 'Missing Codec'

  • December 18, 2023
  • 2 replies
  • 888 views

I've used After Effects for a while now to export H.264 .mp4 videos, which I then place into PowerPoint.

In the last week or so, I'm getting an error when I try to play the video (in PPT), saying: "Codec Unavailable".

 

I haven't changed the way I do things, I've tried to export multiple videos and place in multiple PPTs - no luck.

 

Now I know this might be a PPT issue, but on the off chance it's an AE issue, I thought I'd post and see what the intelligent folks on the Community forum might have to say!

    This topic has been closed for replies.

    2 replies

    A
    AWAIS288663960ehc
    Participating Frequently
    January 3, 2024

    Try converting your MP4 videos to a different format like WMV or AVI using a video converter. Also, ensure you have the latest codec packs installed on your system, or consider reinstalling Adobe After Effects to ensure proper encoding.

    Hugh Betcha
    Hugh BetchaAuthor
    Legend
    January 3, 2024

    Mp4 is what I'm staying with.

     

    I obviously downloaded Codecs and uninstalled/reinstalled AE and PPT.

    Weirdly, it appears to somehow be working again though... and I have no idea what changed to fix it!

    ToolfarmJP
    Community Expert
    ToolfarmJPCommunity Expert
    Community Expert
    December 20, 2023

     Would you try to render out the file by another format like *.avi if you would like use it in PowerPoint?

     

     

      Hugh Betcha
      Hugh BetchaAuthor
      Legend
      January 2, 2024

      It turns out the issue must be with Adobe – after speaking with 3 different support people about this issue, they suggested I use a 3rd party utility called ‘Handbrake’ (which I’ve noticed has been referenced on the forums as a solution to other issues). It appears to have installed, and it worked on the video files I tested – this will be a workaround for the time being.

       

      Adobe has apparently escalated the issue to their senior technical personnel, and they said I’d be contacted in the near future on a better fix.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices