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default2b2zdd91c80e
Participant
March 23, 2022
Question

After Effects Warning: Can't write to font cache directory

  • March 23, 2022
  • 2 replies
  • 609 views

Hi, 

 

I have exhausted all previously mentioned solutions posted to the internet. Please do not redirect me to the 2020 threads--I've tried them all. 

 

The problem: I am getting the message "Can't write to font cache directory" when I try to open After Effects. I believe I need to remove a bad font, but don't know how or where to do this. 

 

I've tried uninstalling/re-installing. I cannot "run as administrator" since I am an employee and am not granted these permissions. Please assist. I've tried everything, and my IT department has given up. Please explain in laymens terms -- I'm not a coder, just a frustrated employee. 

 

Thanks, 

 

 

This topic has been closed for replies.

2 replies

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
March 30, 2022

Hi default2b2zdd91c80e,

 

Did you try the expert's suggestion? Did it help? If not, please try changing the permissions as instructed in the following article: https://helpx.adobe.com/in/x-productkb/multi/preferences-folder-read-only-error.html

Let us know how it goes.

 

Thanks,

Nishu

ToolfarmJP
Community Expert
ToolfarmJPCommunity Expert
Community Expert
March 30, 2022

This method may work although you can not use Run as administrator command.

 

1. You find the font cache folder.

2. You right-click it and choose Properties.

3. You move to Sharing tab and set the shared folder on the cache folder.

4. The permission should be everyone read/write.

 

 

 

 

 

 

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