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After Effects was working fine, now it won't launch, crashes at splash screen...

New Here ,
May 02, 2021 May 02, 2021

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Hello folks, 

 

My Adobe CC was working fine, then yesterday all of the sudden AE started acting up, and now it's not letting me open the application at all. I've tried uninstalling the plug-ins I was using, I've uninstalled and reinstalled AE. I went as far as uninstalling all my apps with Adobe CC then uninstalling CC after cleaining out my PC, running some scans and updates to my video card. Nothing seems to help, it just keeps crashing even after a clean install, I haven't added anything new expect an upgraded CPU. Premier and Photoshop seem to work fine it's just AE I can't get back into to finish my project, I need help please, and thank you....

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Crash, Error or problem

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Adobe Employee ,
May 03, 2021 May 03, 2021

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Hi Lee,

 

Sorry for your issue. Please share the following details so that we can troubleshoot the issue properly.

  1. What are your system specifications (CPU, GPU, RAM, OS)?
  2. What's the exact version of After Effects that you installed?
  3. What's the last loading module on the splash screen right before After Effects crashes?

LLM Ae.png

You could try the suggestions mentioned in the following article: https://community.adobe.com/t5/after-effects/faq-how-to-fix-common-after-effects-crashes/td-p/106841... 

Let us know how it goes.

 

Thanks,
Nishu

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