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Estarno1
Participating Frequently
March 14, 2018
Question

After Effects White Box Crash

  • March 14, 2018
  • 9 replies
  • 5006 views

I'm working on a complex project, where I've had to duplicate parts of the projects in separate files and then import the other projects back in to the main project to combine them.

Getting a very strange crash when I open some comps in the imported projects. It will just give me this white box and then become totally unresponsive until I quit AE. The white box affects my whole system - it shows when I'm in other applications. It doesn't trigger a crash or error message at all. Sometimes it comes back to life, other times I don't get the crash and can open the comp (not very often). Cleared all caches, didn't do anything. Not using any plugins.

Any idea what might be causing this?

    This topic has been closed for replies.

    9 replies

    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    April 25, 2018

    Hi All,

    The new After Effects update(15.1.1) is released & fixed issues related to white box crash. Please update & let us know the status.

    Release notes: Bugs fixed in April 2018 releases of After Effects (versions 15.1 and 15.1.1)

    Thanks,

    Vidya

      MDanihy
      MDanihy
      Participant
      April 29, 2019

      It's back, now a year later.  Version 16.1.1 one Mojave and the white box crash is back. 

        Video Smiff
        Video Smiff
        Participant
        April 30, 2019

        Ive been experiencing this on

        iMac pro 2017

        2.5ghz xeon

        128mb 2666Mhz

        radeon pro Vega 64 16gb

        AE 16.1.1 build 4

        white box by open of certain project files

        possible work around for Mac: open activity monitor - force quit AErendercore.  Two were running in activity monitor. Project was frozen in background, opened with no issues once I performed force quit.    fingers all cross

        T
        tke1178
        Participant
        April 25, 2018

        I had this same problem today... and it costed me almost a full days work!! Instead of Adding it to the Render Queue.... Go to: Composition>Add To Adobe Media Encoder Queue.

        You get to export the file from the media encoder and it worked like a charm....

        Also, I noticed that after I tried sending it to the Render Queue and the white box would come up, it would crash everytime I tried to either load the previous file or do anything. If that happens, reset the preferences for AE by hitting Command+Option+Shift right after you launch AE. That also fixed the crashing issue.

        What a ridiculous and enormous issue.... I hope they fix this asap!

        Lichtrausch Berlin
        Lichtrausch Berlin
        Participant
        April 24, 2018

        Hi,

        I am having the same problem. Using a Macbook Pro running (High Sierra 10.13.4 / 17E199). Double checked on an iMac. Same problem there! I thought it may be related to graphic card on Macbook Pro but as iMac produced same result I can assume it is not related to the Nvidia Card in Macbook Pro.

        What I did:

        I built a 3D comp in AE 15.1 using the Cinema Renderer. Smooth sailing until I duplicated the final comp to alter the camera. White Box crash. I collected files and opened on an iMac. Same problem. I built the entire project from scratch. New project! Again smooth sailing until I duplicated the comp. White Box crash.

        M
        marc10536948
        Participant
        April 18, 2018

        I am having the same issue. This is so unacceptable coming from such a large company like Adobe, you guys should do Q&A before screwing up peoples work flow and deliverables. Not even saving the files to older versions work....

        briancovalt
        briancovalt
        Participant
        April 11, 2018

        I'm experiencing the same problem since updating to the latest version of AE.  Sucks because it prevents me from saving my project file, so I ended up losing work.

        I'm on an iMac Pro, 3.2GHz, 32GB RAM, Radeon Pro Vega 56 8GB

        M
        malcoJOJO69
        Participant
        April 10, 2018

        I'm having the same issue - it's making me crazy!

        Process: After Effects [1155]

        Path: /Applications/Adobe After Effects CC 2018/Adobe After Effects CC 2018.app/Contents/MacOS/After Effects

        Identifier: After Effects

        Version: 15.1 (15.1)

        Code Type:             X86-64 (Native)

        Parent Process: ??? [1]

        Responsible: After Effects [1155]

        User ID: 501

        Date/Time: 2018-04-09 19:20:11.972 -0700

        OS Version: Mac OS X 10.13.4 (17E199)

        Report Version: 12

        Anonymous UUID: BE1ADF6F-4FC1-0BF7-CA0B-F365EB8078C8

        Sleep/Wake UUID: 1D2D6849-C417-40B3-A488-62E3B882685D

        Time Awake Since Boot: 1200 seconds

        Time Since Wake: 29 seconds

        System Integrity Protection: enabled

        Crashed Thread: 0  Dispatch queue: com.apple.main-thread

        Exception Type: EXC_BAD_ACCESS (SIGSEGV)

        Exception Codes: EXC_I386_GPFLT

        Exception Note: EXC_CORPSE_NOTIFY

        Termination Signal: Segmentation fault: 11

        Termination Reason: Namespace SIGNAL, Code 0xb

        Terminating Process: exc handler [0]

        Application Specific Information:

        Performing @selector(dispatchMenuSelection:) from sender DVAMacMenuItem 0x60c0000e6300

        Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

        0 com.adobe.AfterEffectsLib.framework  0x000000010916244a FEE_GetMotionTrackCmdAttrs(int, bool, bool, int, char*, bool*) + 87130

        1 com.adobe.AfterEffectsLib.framework  0x0000000108b30581 TimeCodeControl::CurrentFormatToTime(char const*, T_TimeFormatInfo, int, bool, T_Time*, T_Time const*, bool) + 4689

        2 com.adobe.dvaui.framework     0x0000000103d47632 dvaui::controls::UI_InteractiveControlView::FinishInteractiveChange() + 114

        3 com.adobe.dvaui.framework     0x0000000103d6efb0 dvaui::controls::UI_HotEditControlBaseT<dvaui::controls::UI_NumberEdit>::EditControlChanged(dvaui::controls::UI_InteractiveControlChangedMessage*, bool) + 144

        4 com.adobe.dvaui.framework     0x0000000103c75c71 boost::detail::function::void_function_obj_invoker1<dvaui::ui::MessageFunctionAdapter<dvaui::ui::Message, dvaui::controls::UI_InteractiveControlChangedMessage, boost::function1<void, dvaui::controls::UI_InteractiveControlChangedMessage*> >, void, dvaui::ui::Message*>::invoke(boost::detail::function::function_buffer&, dvaui::ui::Message*) + 65

        5   com.adobe.dvaui.framework     0x0000000103d47632 dvaui::controls::UI_InteractiveControlView::FinishInteractiveChange() + 114

        6 com.adobe.dvaui.framework     0x0000000103eb030b dvaui::controls::UI_TextEdit::TextMessageNotify(dvaui::controls::TextEditAction, dvaui::controls::OS_EditText*) + 299

        7 com.adobe.dvaui.framework     0x0000000103d06a0e dvaui::controls::OS_EditText::SendTextEditAction(dvaui::controls::TextEditAction) + 254

        8 com.adobe.dvaui.framework     0x0000000103f1e14e dvaui::controls::OS_TextField_MAC::UI_FocusChanged(dvaui::ui::FocusChangeReason) + 398

        9 com.adobe.dvaui.framework     0x00000001040c1830 dvaui::ui::UI_Node::UI_GainKeyboardFocus(dvaui::ui::FocusChangeReason) + 384

        10 com.adobe.dvaui.framework                 0x00000001040b415d dvaui::ui::UI_NodeManager::ReplaceInAllCachedNodes(dvaui::ui::UI_Node const*, dvaui::ui::UI_Node*, bool) + 333

        11 com.adobe.dvaui.framework                 0x00000001040c61b0 dvaui::ui::UI_Container::DeleteChildren() + 144

        12 com.adobe.dvaeve.framework              0x0000000106ecce9b dvaeve::UI_EveDialogAdapter::~UI_EveDialogAdapter() + 91

        13 com.adobe.dvaeve.framework              0x0000000106eccf7e dvaeve::UI_EveDialogAdapter::~UI_EveDialogAdapter() + 14

        14 com.adobe.dvaeve.framework              0x0000000106ee63ee dvaeve::UI_EveViewHolder::~UI_EveViewHolder() + 46

        15 com.adobe.dvaeve.framework              0x0000000106ec4594 dvaeve::UI_EveManager::ReleaseEveResources(std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 308

        16 com.adobe.dvaeve.framework              0x0000000106ebf0dd dvaeve::UI_Eve::~UI_Eve() + 45

        17 com.adobe.AfterEffectsLib.framework 0x0000000108c4debe FEE_ImportFiles(std::__1::vector<std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::__1::allocator<std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&, bool, BEE_FolderItem*, bool) + 2830

        18 com.adobe.AfterEffectsLib.framework 0x0000000108c5639a CEggApp::DoCommand(int) + 1882

        19 com.adobe.AfterEffectsLib.framework 0x0000000108d64464 CDesktopPlus::DispatchMenuClick(EventRecord*) + 420

        20  com.adobe.AfterEffectsLib.framework 0x0000000108ae751c GetAECocoaApplication() + 12156

        21 com.adobe.dvacore.framework             0x00000001035a593c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28

        22  MEE.dylib                        0x00000001287819aa egg::dvainit::AE_DVA_ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0<int>) + 922

        23 com.adobe.dvacore.framework             0x00000001035a59f3 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::function0<void>, bool*) + 99

        24 com.adobe.AfterEffectsLib.framework 0x0000000108ae700f GetAECocoaApplication() + 10863

        25 com.apple.AppKit                       0x00007fff4fea8a43 -[NSApplication(NSResponder) sendAction:to:from:] + 312

        26 com.apple.AppKit                       0x00007fff4f93d213 -[NSMenuItem _corePerformAction] + 323

        27 com.apple.AppKit                       0x00007fff4f93cf9b -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 114

        28 com.apple.AppKit                       0x00007fff4f9c2c7a -[NSMenu performActionForItemAtIndex:] + 133

        29 com.adobe.dvaui.framework                 0x000000010418da84 -[DVAMacMenu performActionForItemAtIndex:] + 52

        30 com.apple.AppKit                       0x00007fff4f9c2be5 -[NSMenu _internalPerformActionForItemAtIndex:] + 94

        31 com.apple.AppKit                       0x00007fff4f9c2a15 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 106

        32 com.apple.AppKit                       0x00007fff4f8892a2 NSSLMMenuEventHandler + 882

        33 com.apple.HIToolbox                  0x00007fff51436904 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1541

        34 com.apple.HIToolbox                  0x00007fff51435c4d SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 374

        35  com.apple.HIToolbox                  0x00007fff5144af21 SendEventToEventTarget + 39

        36 com.apple.HIToolbox                  0x00007fff514943f9 SendHICommandEvent(unsigned int, HICommand const*, unsigned int, unsigned int, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 411

        37 com.apple.HIToolbox                  0x00007fff514bd2ee SendMenuCommandWithContextAndModifiers + 49

        38 com.apple.HIToolbox                  0x00007fff514bd2aa SendMenuItemSelectedEvent + 188

        39  com.apple.HIToolbox                  0x00007fff514bd184 FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 96

        40 com.apple.HIToolbox                  0x00007fff514bdb26 MenuSelectCore(MenuData*, Point, double, unsigned int, OpaqueMenuRef**, unsigned short*) + 559

        41  com.apple.HIToolbox                  0x00007fff514bd866 _HandleMenuSelection2 + 472

        42 com.apple.AppKit                       0x00007fff4f87aacf _NSHandleCarbonMenuEvent + 244

        43 com.apple.AppKit                       0x00007fff4fad4dde _DPSEventHandledByCarbon + 54

        44  com.apple.AppKit                       0x00007fff4fea65e2 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 914

        45 com.apple.AppKit                       0x00007fff4f705885 -[NSApplication run] + 764

        46 com.adobe.AfterEffectsLib.framework 0x0000000108cbb888 EggMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, int) + 1176

        47 com.adobe.AfterEffectsLib.framework 0x0000000108cbb42a EggMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, int) + 58

        48  com.adobe.AfterEffects              0x000000010000398a main + 2554

        49  libdyld.dylib                    0x00007fff7a48b015 start + 1

        Model: iMac14,2, BootROM IM142.0129.B00, 4 processors, Intel Core i5, 3.4 GHz, 16 GB, SMC 2.15f7

        Graphics: NVIDIA GeForce GTX 780M, NVIDIA GeForce GTX 780M, PCIe

        Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

        Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

        AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (7.77.37.29.1a7)

        Bluetooth: Version 6.0.5f3, 3 services, 27 devices, 1 incoming serial ports

        Network Service: Wi-Fi, AirPort, en1

        Serial ATA Device: APPLE HDD ST3000DM001, 3 TB

        USB Device: USB 3.0 Bus

        USB Device: BRCM20702 Hub

        USB Device: Bluetooth USB Host Controller

        USB Device: FaceTime HD Camera (Built-in)

        USB Device: PTK-640

        Thunderbolt Bus: iMac, Apple Inc., 23.10

        J
        jlparella
        Participant
        April 10, 2018

        same here...
        Sometimes just after opening after effects, other times after importing some jpgs... other time while sending the comp to render queue...

        A white box with no info  and have to quit AE

        MacPro, High Sierra 10.13.4
        AE 15.1.0 (Build 166)

        M
        malcoJOJO69
        Participant
        April 11, 2018

        YUP! That's the one!
        I ended up rolling back a few versions and it's fine now. At least...for the time being.

        Give that a go - might work out for you, too.

        Good luck!

          E
          Estarno1Author
          Participating Frequently
          April 9, 2018

          The issue went away for me after restarting my computer.

          J
          joinseph
          Participant
          April 10, 2018

          The issue seems to have gone away since I updated my scripts. Also I realised I had one of my scripts in the top level ‘Scripts’ folder and it should have been in the ‘Scripts UI Panels’ folder. Not sure if this was the solution as I also cleared my Cache and preferences.

          J
          joinseph
          Participant
          April 4, 2018

          Hi Estarnol,

          I am having the exact same problem. It is like some comps are corrupt and set off a chain reaction. White box appears then the entire Ui flashes and resizes and behaves erratically. I have had to find earlier versions of the AEP where this does not seem to happen and I have lost hours of work. The problem has reoccured at later stages in AEPs I thought were not going to be a problem. I've only experienced this since updating to 2018cc.

          iMac (27-inch, Late 2012)

          3.4GHz Intel Core i7

          32GB 1600MHz DDR3

          NVIDIA GeForce GTX 680MX 2GB

          Joe

          kristopherw7060512
          kristopherw7060512
          Participant
          April 9, 2018

          I also have this problem. Since I updated, the white box appears when I try to save (command+S) or when I render(ctrl+Cmd+M). It just stays on the current screen and does not let me know if I've saved or queue'd render. The only way to get the white box off is to toggle between another app and then back to AE.

          As a workaround, I reverted back to AE 15.0. (cc2017).  When I updated to AE 15.0.1, that's when all the problems occurred. You can do this by going to the cloud update and instead of clicking on Open or Update, toggle down with the arrow and click on "other versions". Here you can revert back to an older version, but it wiped all my preferences .

          Here are my cpu specs:

          Mylenium
          Mylenium
          Legend
          March 15, 2018

          We can't know. You have not told us anything about your system, your actual project content and so on. Also providing cropped screenshots of the UI is pretty useless. You need to do better.

          Mylenium

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