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phillipb2293055
phillipb2293055
Participant
July 20, 2023
Question

After Effects won't open, freezes on "cleaning up smart mask interpolation"

  • July 20, 2023
  • 2 replies
  • 1589 views

Working on a Lenovo E580, windows 11.

After effects was working very slowly, so I updated it. I then updated my intel HD graphics driver as I saw it was out of date.

After this, with after effects and my graphics drivers updated, laptop restarted, it began to crash after a few seconds of  a file being open. Now it doesn't even launch, it freezes in the startup, no matter which version I uninstall and reinstall after effects in. it gets to  "cleaning up smart mask interpolation".

Really hope there's an easy solution as I have work to finish.

thank you!

This topic has been closed for replies.

2 replies

R
Community Expert
Rick GerardCommunity Expert
Community Expert
July 21, 2023

Try opening the Creative Cloud/Apps page and click on the three little dots to the right of the After Effects Open button. Click the dots, and you can roll back a build or two or even roll back a version by clicking on the Other Versions menu. That is my go-to fix whenever AE starts misbehaving after an update.

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
July 21, 2023

Hi phillipb2293055,

 

Welcome to the community and sorry for your issue.

Are there any crash reports? Please try the suggestions in the following article: https://community.adobe.com/t5/after-effects-discussions/how-to-troubleshoot-startup-issues-in-after-effects-using-the-startup-repair-options/td-p/13866327

Let us know how it goes.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,

Nishu

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