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I
It0
Participating Frequently
May 18, 2017
Answered

After Effects won't open on my Mac

  • May 18, 2017
  • 3 replies
  • 15440 views

I'm running into the same problem. I'm on macOS Sierra 10.12.5 and on a Mid 2010 Mac Pro.  After Effects CC 2017.2 (14.2) quits when I try to launch it.

I've tried uninstalling using the CC tool and App Cleaner then reinstalling just AE. This did not work.

AE 14.1 will open but not 14.2

Thoughts?

      This topic has been closed for replies.
      Correct answer Szalam

      There was an update for AE released today. Have you tried it?

      3 replies

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      June 13, 2017

      Hi It0,

      Did you solve this issue by correcting permissions? Please let us know.

      For others, this blog post may help: Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      I
      It0Author
      Participating Frequently
      June 13, 2017

      Hi Kevin - This did not help and I've been working with the previous version of AE while I wait for the next release. If you have any more suggestions I would love to try them out.

      Szalam
      Community Expert
      SzalamCommunity ExpertCorrect answer
      Community Expert
      June 14, 2017

      There was an update for AE released today. Have you tried it?

        Szalam
        Community Expert
        SzalamCommunity Expert
        Community Expert
        May 18, 2017

        Do you get any error messages?

        Is there any information in your crash logs?

        Have you installed any third party extensions like Midas?

        You might try moving your custom workspaces out of their folder and restarting AE.

        I
        It0Author
        Participating Frequently
        May 18, 2017

        Hey Szalam, thank you for the response.

        - I do receive an error message. "After Effects has closed unexpectedly."

        - There isn't anything helpful that I can see in the crash log.

        - I'll check to see if anything your options 3 and 4 help. This is my personal computer so I won't be able to check until later tonight.

        Nexahs1138
        Nexahs1138
        Inspiring
        May 18, 2017

        Go to the app icon in the program files, go to properties, and in compatibility tick run as admin.

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