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danbreakdown
Participating Frequently
August 25, 2020
Question

After updating to CC 2020, my AE icon is gone

  • August 25, 2020
  • 4 replies
  • 3169 views

Hello!

 

After downloading and installing the latest upgrade (17.1.3) on my macbook, my AE icon is not showing up in the dock nor in the applications folder. 

 

The program works fine, but it is visually confusing not to be able to see the icon when trying to open projects. Anyone has that same problem?

 

Is there any solution?

This topic has been closed for replies.

4 replies

A
AyuHidayah5EB4
Participant
October 30, 2020

this happened to me too..

after updated version then shut down. once i opened my AE, the icon shows like note icon not ae icon

OussK
Community Expert
OussKCommunity Expert
Community Expert
August 26, 2020

Did you try to restart your PC?

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danbreakdownAuthor
Participating Frequently
September 2, 2020

Yes, I did, but it didn't solve the issue

Mohammad.Harb
Community Expert
Mohammad.HarbCommunity Expert
Community Expert
August 26, 2020

In my case, I just tried restarting and shut down my mac multiple times 

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danbreakdownAuthor
Participating Frequently
September 2, 2020

Yeah, I tried that, too. Didn't work for me

ToolfarmJP
Community Expert
ToolfarmJPCommunity Expert
Community Expert
August 26, 2020

What I suggest is as follows.

 

You move to the actual folder.

/Applications/Adobe\ After\ Effects\ 2020/

 

Then you choose Adobe After Effects Render Engine.app if the icon is proper. You click File > Get Info (Command key + I). You copy the icon of AE above.

Next you choose Adobe After Effects 2020.app. You click File > Get Info (Command key + I). You do the paste on the icon above.

 

 

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    danbreakdownAuthor
    Participating Frequently
    September 2, 2020

    Hello! I tried it and it didn't work, there's nothing in the "Get Info" panel that I can copy/paste. If I right click on the icon, nothing happens. And if I drag it into the other window, it just opens AE.

    J
    jmandel401
    Participant
    September 4, 2020

    You would need to click the icon in the top left corner, not the one in the preview...and then paste in the corresponding position for AE. Not sure this is the best solution, but that is how I did it.

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