Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

After updating to CC 2020, my AE icon is gone

Community Beginner ,
Aug 25, 2020 Aug 25, 2020

Hello!

 

After downloading and installing the latest upgrade (17.1.3) on my macbook, my AE icon is not showing up in the dock nor in the applications folder. 

 

The program works fine, but it is visually confusing not to be able to see the icon when trying to open projects. Anyone has that same problem?

 

Is there any solution?

TOPICS
Error or problem
3.1K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 25, 2020 Aug 25, 2020

What I suggest is as follows.

 

You move to the actual folder.

/Applications/Adobe\ After\ Effects\ 2020/

 

Then you choose Adobe After Effects Render Engine.app if the icon is proper. You click File > Get Info (Command key + I). You copy the icon of AE above.

Next you choose Adobe After Effects 2020.app. You click File > Get Info (Command key + I). You do the paste on the icon above.

 

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 02, 2020 Sep 02, 2020

Hello! I tried it and it didn't work, there's nothing in the "Get Info" panel that I can copy/paste. If I right click on the icon, nothing happens. And if I drag it into the other window, it just opens AE.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 04, 2020 Sep 04, 2020

You would need to click the icon in the top left corner, not the one in the preview...and then paste in the corresponding position for AE. Not sure this is the best solution, but that is how I did it.Icon.png

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 28, 2020 Dec 28, 2020
LATEST

It worked!...

But the key was i.) Command + C (For Copy).  ii.) Command + V (For Paste)

I don't think its necessary to move the folder from its directory.

But still you can try ... if it doesn’t work.

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 25, 2020 Aug 25, 2020

In my case, I just tried restarting and shut down my mac multiple times 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 02, 2020 Sep 02, 2020

Yeah, I tried that, too. Didn't work for me

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 25, 2020 Aug 25, 2020

Did you try to restart your PC?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 02, 2020 Sep 02, 2020

Yes, I did, but it didn't solve the issue

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 29, 2020 Oct 29, 2020

this happened to me too..

after updated version then shut down. once i opened my AE, the icon shows like note icon not ae icon

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines