I am getting the above error in Windows 10, I just subcribe to adobe CC.
processor - inter(R) core(tm) i7-4790 CPU @3.60GHz
windows 10 home
I have been googling and youtubing, no solution
Update your system's graphics driver and possibly other drivers such as the audio one as well. 99% of the time these errors come down to old drivers and the associated DLLs and the error message pretty much spells it out - if there is an issue in the MP4 decoder hardware acceleration may not work correctly.
I tried updating the drivers as per your suggestion, still getting the error
Try the following:
do you have 2 graphic cards installled on your system ?
Remove the current graphic card driver , then reinstall
unsitall Adobe After Effects. restart then reinstall a fresh copy
make sure to have Quicktime the Most recent version
Yes, I have updated the lastest Nvidia driver version 472.98, this matches the requirements.
restarted computers, uninstall after effects, reinstalled after effects, in addition to having the latest quicktime player.
still getting the same error message. please advise
I have completed the request as per your instruction, still getting this message!!
here are my system variables
You run AfterFX.exe as Run as administrator (Right-click).
I am not following, please elaborate
I right click and tried to run as administrator. Same error! Is there a number I can call for this?
my problem is still persisting, please advise
hello? any service here?