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ghina5D66
Participant
July 14, 2021
Question

Aftter effects can not load the imported AI file

  • July 14, 2021
  • 2 replies
  • 155 views

Hello Dears,

 

once I import the AI file in After effects the composition is shown black background only and after 10-20 mins my PC run into an error and restart itself automat.

 

any advise on that please?

 

thanks

 

This topic has been closed for replies.

2 replies

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
July 14, 2021

Hi ghina5D66,

 

Sorry for your issue.

Does it happen with all the Ai files that you try to import? What are your system specifications (CPU, GPU, RAM, OS)? Also, please share screenshots that show the problem.

It could be the GPU driver. Please make sure it's updated. If it doesn't help, try clearing the media cache and resetting the preferences.

Let us know how it goes.

 

Thanks,

Nishu

 

W
Wim_Schalley
Inspiring
July 14, 2021

Mind sharing  that file so we can have a look?

 

Wim

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