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M
mgr0704
Known Participant
February 1, 2020
Question

Apple Prores Files Crashing After Effects in play back and export

  • February 1, 2020
  • 2 replies
  • 1629 views

Using AE 17.0.2 on Windows 10.0.18362 (Latest Update)

Intel i7-8700k cpu @ 3.70GHz, 6 Cores

32 GB RAM

NVIDIA GeForce GTX 1080 (Latest Driver)

 

Never had any problems until I got a job requiring Apple Prores 422HQ files.

System crashes without offering crash report when I try to play them

If I get one to play without crashing, exporting file fails with this error report:

"Export Error
Error compiling movie.

Render Error

Render returned error.

Writing with exporter: QuickTime
Writing to file: D:\AIA\FX5-014\Clips\FX5-014Cmp06.mov
Around timecode: 00:00:01:01
Rendering at offset: 0.083 seconds
Component: QuickTime of type Exporter
Selector: 9
Error code: -1609629695"

 

Any ideas? Will have to pass on job if I can't solve this quickly. Thanks.

This topic has been closed for replies.

2 replies

M
mgr0704Author
Known Participant
February 1, 2020

Hi OussK,

If you mean exporting with the media encoder through After Effects, yes it fails with that error report. Both methods for exporting from After Effects, Render Queue and Media Encoder fail, not to mention just having a Prores file in my work area can cause After Effects to crash, but last time it did provide a crash report to Adobe which I filled out.

 

 

 

 

 

M
mgr0704Author
Known Participant
February 9, 2020

Adobe support figured out the problem. Several old files that get created when using After Effects needed to be deleted. Apparently, common problem with imoprting Apple Prores files into After Effects on Windows platform. Odd could find no mention of it anywhere online. Thanks.

M
mgr0704Author
Known Participant
March 12, 2020

Would you mind walking through the process that fixed this for you?

 

Thanks!

Rich

 

 


Hi Rich,

 

Sorry, didn't write it down and can't remember exactly beyond what I wrote above. If you are having a similar problem, just contact support chat and they will walk you through it.

 

Best,

Mike

OussK
Community Expert
OussKCommunity Expert
Community Expert
February 1, 2020

did you try to export using media encoder?

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