Apple Prores Files Crashing After Effects in play back and export

[mgr0704]

Using AE 17.0.2 on Windows 10.0.18362 (Latest Update)

Intel i7-8700k cpu @ 3.70GHz, 6 Cores

32 GB RAM

NVIDIA GeForce GTX 1080 (Latest Driver)

Never had any problems until I got a job requiring Apple Prores 422HQ files.

System crashes without offering crash report when I try to play them

If I get one to play without crashing, exporting file fails with this error report:

"Export Error
Error compiling movie.

Render Error

Render returned error.

Writing with exporter: QuickTime
Writing to file: D:\AIA\FX5-014\Clips\FX5-014Cmp06.mov
Around timecode: 00:00:01:01
Rendering at offset: 0.083 seconds
Component: QuickTime of type Exporter
Selector: 9
Error code: -1609629695"

Any ideas? Will have to pass on job if I can't solve this quickly. Thanks.

[OussK]

did you try to export using media encoder?

[mgr0704]

Hi OussK,

If you mean exporting with the media encoder through After Effects, yes it fails with that error report. Both methods for exporting from After Effects, Render Queue and Media Encoder fail, not to mention just having a Prores file in my work area can cause After Effects to crash, but last time it did provide a crash report to Adobe which I filled out.

[mgr0704]

Adobe support figured out the problem. Several old files that get created when using After Effects needed to be deleted. Apparently, common problem with imoprting Apple Prores files into After Effects on Windows platform. Odd could find no mention of it anywhere online. Thanks.

[candymanjl]

Would you mind walking through the process that fixed this for you?

Thanks!

Rich

[mgr0704]

Hi Rich,

Sorry, didn't write it down and can't remember exactly beyond what I wrote above. If you are having a similar problem, just contact support chat and they will walk you through it.

Best,

Mike

[candymanjl]

Thank you, so far support has not been very helpful, but maybe a second try will work.

[nishu_kush]

Hi @candymanjl ,

Thanks for reaching out. Are you having the exact same issue as @mgr0704?

You can try the following steps: 

1. Reset the preferences of After Effects: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-...
2. Go to the following location depending on your OS:

• Mac: /Users//Library/Application Support/Adobe/Common
• Windows: \Users\<username>\AppData\Roaming\Adobe\Common

 3. Now remove the Media Cache and Media Cache Files folders.

Note: By default, location for After Effects and Premiere Pro media cache is the same. Removing the Media Cache and Media Cache Files folders will reset the Premiere Pro media cache as well.

Let us know if it brings any change.

Thanks,

Nishu

[HunchoDreams]

Is this issue still being looked into? I'm having the same issue.

[pacey-j]

Hi, I see you got no response here. Did you figure out the problem? 

[HunchoDreams]

Prores file's playback fine with the exception of Prores Raw but they are aware of this issue and with the latest AE Beta when I use raw and it freezes the preview it stopped crashing when I close the program.