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jimhowells
jimhowells
Participant
October 23, 2020
Question

Audio delayed start on RAM preview playback.

  • October 23, 2020
  • 2 replies
  • 2505 views

I am experienced audio playback issues when RAM previewing in the latest version of After Effects (17.5 Build 40) on Windows 10. This issue was not present on the previous build of After Effects.

 

When I hit Numpad 0 to initiate a RAM preview playback, the audio does not start to playback immediately. There is a delay of about one second before the audio kicks in. I have tried several different audio hardware configurations on my PC including two different external USB audio interfaces and the onboard audio directly from my motherboard and the problem remains. Anyone else experiencing this?

 

AMD Threadripper 3960X 64GB RAM Windows 10. AFter Effects 17.5 Build 40.

 

2 replies

G
Gisele23002966o4lu
Participant
March 2, 2023

What worked for me
On the preview settings window, I had a specific (different than comp) framerate. If changed to Auto, audio plays synched

Rameez_Khan
Rameez_Khan
Legend
October 23, 2020

Hi jimhowells,

 

Welcome to the community.

I'm seeing this for the first time on After Effects 17.5. I'd try the following steps:

  • Check the audio hardware configuration under Preferences > Audio Hardware
  • Purge all memory and disk cache under Edit > Purge

 

Let us know if that helps.

Rameez

    jimhowells
    jimhowellsAuthor
    Participant
    October 23, 2020

    Thanks for your reply. I've tried purging the cache but it makes no difference. As I said, I have tried multiple audio configurations. This is definitely an issue that I wasn't seeing in the previous release of AE and my hardware or software configuration has not changed.

    Rameez_Khan
    Rameez_Khan
    Legend
    October 23, 2020

    If you have time, can you rollback to AE 17.1.4 and let us know if you experience the same behavior?

     

    -Rameez

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