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peteeverest
peteeverest
Participant
January 30, 2019
Question

Audio in AE not switching between speakers and headphones

  • January 30, 2019
  • 4 replies
  • 53750 views

Audio in AE not switching between speakers and headphones.

(iMacPro mcOS Mojave 10.14.1, Adobe After Effects CC2018 15.1.2)

When using After Effects in the past and previewing a comp the audio would automatically switch between speakers and headphones if and when I plugged in the headphone jack.  When using the iMacPro 'normally' - viewing YouTube clips online or playing a Quicktime movie or using iTunes for example - the audio automatically switches from speakers to headphones when you plug the headphones in - as you would expect. But this does not happen when in After Effects.  I now have to go to After Effects Preferences, Audio Hardware, and change the Default Output Settings settings from speakers to headphones. But then if I unplug the headphones jack, the audio output does not automatically switch back to the speakers as it used to (and should). So I have to go back into the Preferences Audio Hardware and switch it back to speakers! This is crazy and never used to be a problem.

I have look into all preference settings both for the iMac and in After Effects and spoken to some IT colleagues with no joy. As I have tried all I can think of, and the problem does not present itself when using the iMac's usual functions, it seems to me like it might be an issue between the latest version of CC After Effects and the Mac's latest Operating System (CC2018 15.1.2 and the iMacPro's OS Mojave 10.14.1). But I can find no mention of the problem when searching online.

Can anyone help?

    This topic has been closed for replies.

    4 replies

    philipd17327231
    philipd17327231
    Participant
    June 17, 2019

    this solved it for me: https://reid.io/ytHm3P

    Make sure you set external headphones as the first preference in the Aggregate Device.

      T
      THE_QUEEN_8888
      Participant
      December 11, 2019

      Thank you so much for posting this! This issue was driving me crazy but this Aggregate Device work-around solved it.

      Scasey
      Scasey
      Inspiring
      April 26, 2019

      Same problem here. Windows 10, updated all Adobe Suite when it came out a short time ago. I'm use a Steinberg UR242 interface and have updated drivers and firmware. This is a really irritating issue but I can't find a fix for it anywhere.

      OussK
      Community Expert
      OussKCommunity Expert
      Community Expert
      January 30, 2019

      Yes it look like it's a iMac Pro issue, so hope if the iMac pro owner can confirm this, really i don't own this model.

      anyway did you test the latest AE version (16.0.1) if it have the same issue?

        peteeverest
        peteeverestAuthor
        Participant
        January 30, 2019

        I will update to the latest AE version and the latest Mac OS Mojave.  But unfortunately I have to wait for my IT department to do that.

        Thanks for your help and suggestions. Much appreciated.

        I will let you know how I get on.

        D
        Davide Boscolo
        Inspiring
        March 21, 2019

        Same problem here and I'm on the latest AE version and on Windows.

        Every time I switch my headphones (Bluetooth) on or off I have to go into settings and change the Default output.

        Frustrating.

          OussK
          Community Expert
          OussKCommunity Expert
          Community Expert
          January 30, 2019

          First,, AE 15.1.2 isn't the latest version so the latest version is the AE CC2019 16.0.1

          Second i test it on my iMac AE 15.1.2 (Mojave) with a wired Headphone and it's work perfect without any issue.

          but i'm  little confusing since you must have only one output setting which is the built in option

          so did you have any external sound interface or so ?

          because switching between headphone and internal speaker it's a OS proceeder and not related to AE

          peteeverest
          peteeverestAuthor
          Participant
          January 30, 2019

          Hi OussK,

          Thanks for your response.

          In my After Effects Audio Hardware > Default Output I do not have the 'Built-in Output' as an option (as in the picture you supplied).  I only have an 'iMac Pro Speakers' option when the headphones are not plugged in, and when I plug them in I have a second option 'External Headphones', but still no 'Built-in Output' option. (I have no external sound interface by the way.)

          Also - in the Mac's System Preferences > Sound settings > Output, there is no 'Internal Speakers - built in' option, only the option 'iMac Pro Speakers - built in', and when the headphones are plugged in they come up as a second choice as External Headphones (this is the same when you select the 'speaker icon in the drop down menu).

          Even though I have no external sound interface, maybe the Mac/OS is somehow seeing the iMac Pro Speakers as external speakers?

          I'm starting to think it is an iMac Pro issue (where the 'iMac Pro Speakers' somehow mean you no longer get the 'Built-in Output' as a setting.

          P

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