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kylenap00
Known Participant
November 5, 2019
Question

Audio Preview not working in AE CC 2020

  • November 5, 2019
  • 5 replies
  • 14941 views

“Audio Preview Here Forward” (decimal on num pad) isn't working for me in AE CC 2020. When initiated, the playhead with move forward in frames, but no sound is heard. I've looked at the Audio Hardware preferences in AE as well as trying to preview audio on two different computers in different projects but to no avail.

    5 replies

    G
    gerryFX
    Participating Frequently
    August 10, 2020

    I have the same problem, it's like the "decimal key on num pad" is now hardwired to RAM preview. I've been on AE for over 20 years. The "decimal key on num pad' has always been a realtime audio only preview, no matter what the RAM preview settings are.  It's very useful when trying to find a point in the audio you're trying to sync up the graphics to. It always worked in real time from the postion of your time marker - no caching etc. A quick way to find out what audio is coming up without having to do a RAM preview and wait for it to cache and loop back to the beginning.  Tried the fixes above but it still not doing a audio only preview. 

    G
    gerryFX
    Participating Frequently
    August 10, 2020

    Just realized that you can change the settings for the "." shortcut in the preview panel. Now it's working as it should.

     

    M
    Mike Foran
    Inspiring
    December 14, 2019

    Jumping in on this thread to say I am also having this issue. The workaround of un-muting the real-time previews works for me, but obviously this is not an ideal solution. Please fix this bug, thank you.

      J
      JeffreySBrown
      Participating Frequently
      December 20, 2019

      One more "vote" to confirm this bug. Happening on my system too. Win 10, AE 2020 (17.0.0)

      Mike Paulhus
      Mike Paulhus
      Participant
      December 24, 2019

      How do I "vote"

      M
      mentor972
      Participant
      November 6, 2019

      Same problem here. Ram preview audio playback is just fine, but playing the audio track ONLY by hitting the NUM Decimal key acts like it's playing, but nothing is heard. Just started with 2020 installation. Super annoying cause trying to find dialog with Ram Preview instead is tedious. 

        Roland Kahlenberg
        Roland Kahlenberg
        Legend
        November 6, 2019

        Can you provide screengrabs of your Preview Panel for each of the shortcuts you have mentioned?

         

        And please provide specs for your audio hardware and also screen grabs for Audio Hardware Prefs in AE.

         

        Are you able to preview audi in PPro?

         

        Are your Audio Hardware Prefs in PPro the same as in AE?

        Very Advanced After Effects Training | Adaptive & Responsive Toolkits | Intelligent Design Assets (IDAs) | MoGraph Design System DEV
        M
        mentor972
        Participant
        November 11, 2019

        Like I said, audio in AE is just fine. It's when you try to preview audio ONLY that it just stops working. It will play fine WITH video using spacebar or Num 0. If you simply turn off the video icon on those settings the same thing happens... audio just doesn't play anymore. It's always worked before. No special audio setup or anything. AE is set to my monitor speakers. Yes, audio preview works in PPro, but don't even know why that's relevant.

        Check out the screenshots...

        Eyeball ON - Audio is Fine.

        Eyeball OFF - Audio is gone.

        Not the caching option. Tried every combo I could think of.


        angie_taylor
        angie_taylor
        Legend
        November 5, 2019

        It could be that you have "Cache before Playback" Selected in the Preview panel? Make sure this is off;

          K
          kylenap00Author
          Known Participant
          November 5, 2019

          That was checked, but after unchecking it the audio still will only play if I RAM preview.  Hitting the decimal on the num pad still produces no sound. 

          K
          kylenap00Author
          Known Participant
          November 7, 2019

          I was hoping you would show the Preview Panel when Numpad . is the selected Preview shortcut.

           

          I would try switching the Sample Rate to 48.1Khz and I would also go to AE's Prefs>Preview to try the two options for the checkbox Mute Audio When Preview is Not Realtime.

           

          If your issue persists, please send in a Bug Report.


          Unchecking "Mute Audio When Preview is Not Realtime" fixed the problem on one of my machines. I'll see if this also fixes the problem on my other machine as well. Thanks!

            Roland Kahlenberg
            Roland Kahlenberg
            Legend
            November 5, 2019

            I've read of someone else with what seems to be an audio issue with PPro 2020. What Audio Hardware are you using? And can you disable it and use another Audio Hardware that is hooked up with you motherboard or system?

            Very Advanced After Effects Training | Adaptive & Responsive Toolkits | Intelligent Design Assets (IDAs) | MoGraph Design System DEV
              K
              kylenap00Author
              Known Participant
              November 5, 2019

              I'm using Built in Output. I tried switching it to HDMI (which would play through my monitor) and that didn't work either. Audio will play if I RAM preview, just not when I try to just play audio by hitting the decimal on the num pad. 

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