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black preview screen problem at AE

New Here ,
Dec 09, 2021 Dec 09, 2021

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hey, I'm working with AE for one year now and suddenly the preview screen turned black...

I have tried to purge, this is not the eye problem or zoom in problem, and now I'm lost...

I even tried to uninstall and re-install the app, but it still didn't work...

PLEASE HELP!

 picture:

22134578iyzj_0-1639072289583.png

 

TOPICS
Error or problem , FAQ , How to , Preview

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Adobe Employee ,
Dec 10, 2021 Dec 10, 2021

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Hi there,

 

Sorry for your issue.

Please share the following details so that we can troubleshoot the issue properly:

We're here to help, just need more info.

 

Thanks,

Nishu

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