black preview screen problem at AE

[מאי22134578iyzj]

hey, I'm working with AE for one year now and suddenly the preview screen turned black...

I have tried to purge, this is not the eye problem or zoom in problem, and now I'm lost...

I even tried to uninstall and re-install the app, but it still didn't work...

PLEASE HELP!

 picture:

[nishu_kush]

Hi there,

Sorry for your issue.

Please share the following details so that we can troubleshoot the issue properly:

• What's the exact version of After Effects you're using?
• What are your system specifications (CPU, GPU, RAM, OS version)?
• What's the version of the GPU driver that's installed on your computer.

We're here to help, just need more info.

Thanks,

Nishu