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black screen flashing + can't open preferences

New Here ,
May 12, 2024 May 12, 2024

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I hope someone can help me. My After Effects 2024 occasionally encounters issues with the videos I add. After a while, black frames appear, sometimes with parts of the video still visible, or the entire video turns completely black. Another problem I'm facing is that I can't open preferences. As soon as I try, After Effects freezes and I have to close it. I'm working on a Windows 10 Programm.

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Community Expert ,
May 12, 2024 May 12, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Community Expert ,
May 12, 2024 May 12, 2024

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Please make sure that your graphics card drivers are up to date..

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