Blank/Black composition when importing .psd file into after effects

New Here ,
Jun 23, 2022 Jun 23, 2022

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Everytime I try to import my psd file i want to animate it just turns black or doesnt load. it's in RGB, i've done things like this before so I don't think it's my computer specs. When it does "load" and its a black screen; when turning on transparency, the transparent background pops up.

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Error or problem , Import and export , Preview

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Adobe Employee ,
Jun 23, 2022 Jun 23, 2022

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Hi XRD,

 

Sorry for your issue.

Could you share the following details:

  • Does it happen with all the PSD files or a particular one?
  • What's the exact version of After Effects and Photoshop you're using?
  • Can you try importing this PSD into an old After Effects project and see if the preview work.

Let us know, we're here to help.

 

Thanks,

Nishu

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New Here ,
Jun 23, 2022 Jun 23, 2022

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  • Does it happen with all the PSD files or a particular one?
    • any psd
  • What's the exact version of After Effects and Photoshop you're using?
    • latest verisons according to adobe cloud
  • Can you try importing this PSD into an old After Effects project and see if the preview work.
    • just tried this and it didnt work, the old project loaded tho

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Adobe Employee ,
Jun 24, 2022 Jun 24, 2022

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Thanks for the details.

Would you mind sharing a screen recording of the issues that you're getting? It'll help us to report the issue.

Looking forward to your response.

 

Thanks,

Nishu

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