Blank/Black composition when importing .psd file into after effects

[XRD]

Everytime I try to import my psd file i want to animate it just turns black or doesnt load. it's in RGB, i've done things like this before so I don't think it's my computer specs. When it does "load" and its a black screen; when turning on transparency, the transparent background pops up.

  

 

[nishu_kush]

Hi XRD,

Sorry for your issue.

Could you share the following details:

• Does it happen with all the PSD files or a particular one?
• What's the exact version of After Effects and Photoshop you're using?
• Can you try importing this PSD into an old After Effects project and see if the preview work.

Let us know, we're here to help.

Thanks,

Nishu

[XRD]

• Does it happen with all the PSD files or a particular one?
  • any psd
• What's the exact version of After Effects and Photoshop you're using?
  • latest verisons according to adobe cloud
• Can you try importing this PSD into an old After Effects project and see if the preview work.
  • just tried this and it didnt work, the old project loaded tho

[nishu_kush]

Thanks for the details.

Would you mind sharing a screen recording of the issues that you're getting? It'll help us to report the issue.

Looking forward to your response.

Thanks,

Nishu