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colourandre
colourandre
Inspiring
June 15, 2017
Answered

Blank White Comp Window

  • June 15, 2017
  • 6 replies
  • 14793 views

I did the June update to help with the audio bugs I was having. Now I have no audio and a completely white comp window.

Please help. This is unacceptable!

    This topic has been closed for replies.
    Correct answer colourandre

    SOLVED!!!!!!!

    After trying the following;

    With and without the system overclocked. No change to outcome.

    With and without all plugin to see if that causes the conflict. No change to
    outcome.

    We have tried with different monitor configurations. No change to outcome.

    We have tried various GPU drivers.
    Originally 382.33 installed, but have since tried 382.53 & 378.78
    No change to outcome.

    We have tried a new Windows user account. No change to
    outcome.

    We even swapped the graphics card entirely for a GTX 1070. No change to outcome.


    BUT THEN!!!!!!!

    We stumbled across the a post about Asus Sonic Studio causing issues in Adobe Premiere Pro.

    turns out if you have an Asus motherboard and the default software Asus Sonic Studio is installed this causes an issue with multi monitor setups for Adobe Software, where the video window is not positioned on the primary monitor. Uninstalling Asus Sonic Studio fixed the issue. Alternatively as long as the comp/video preview window is on the primary monitor, you can move other panels to other screen no problems.

    WTF a random piece of motherboard software caused the issue. Grumble. But at least it’s fixed.

    6 replies

    M
    mrr5123967
    Participant
    May 23, 2018

    YES YES YES! THANK YOU! I LOVE YOU!

    I have been having all kinds of interface and bizzare UI issues with CC in general on my Win 10 Asus ROG laptop (with a secondary monitor), including the white composition screen in AE. Uninstalling Asus Sonic Suite fixed it immediately!!!! Garbage bloatware anyway - doesn't do anything useful. Thank you again!

    colourandre
    colourandreAuthorCorrect answer
    Inspiring
    June 28, 2017

    SOLVED!!!!!!!

    After trying the following;

    With and without the system overclocked. No change to outcome.

    With and without all plugin to see if that causes the conflict. No change to
    outcome.

    We have tried with different monitor configurations. No change to outcome.

    We have tried various GPU drivers.
    Originally 382.33 installed, but have since tried 382.53 & 378.78
    No change to outcome.

    We have tried a new Windows user account. No change to
    outcome.

    We even swapped the graphics card entirely for a GTX 1070. No change to outcome.


    BUT THEN!!!!!!!

    We stumbled across the a post about Asus Sonic Studio causing issues in Adobe Premiere Pro.

    turns out if you have an Asus motherboard and the default software Asus Sonic Studio is installed this causes an issue with multi monitor setups for Adobe Software, where the video window is not positioned on the primary monitor. Uninstalling Asus Sonic Studio fixed the issue. Alternatively as long as the comp/video preview window is on the primary monitor, you can move other panels to other screen no problems.

    WTF a random piece of motherboard software caused the issue. Grumble. But at least it’s fixed.

      Szalam
      Community Expert
      SzalamCommunity Expert
      Community Expert
      June 28, 2017

      Thanks for sharing what worked! That's really random.

      colourandre
      colourandreAuthor
      Inspiring
      June 18, 2017

      We've now narrowed down the issue to the creation of a new workspace. Once a new workspace has been created, on the next launch of the software the comp view is all white with no view. Removing the ModifiedWorkspaces .xml makes AE work correctly again, but we're stuck in a loop of not being able to launch the software again after a new workspace has been created.

      Have tried removing all plugins to see if any of them was causing the issue but this has made no difference.

      Have exactly the same issue on version 14, 14.1 & 14.2

      Any ideas on how to fix this?

      Szalam
      Community Expert
      SzalamCommunity Expert
      Community Expert
      June 19, 2017

      You don't happen to have the Midas extension installed, do you?

      colourandre
      colourandreAuthor
      Inspiring
      June 19, 2017

      Szalam  wrote

      You don't happen to have the Midas extension installed, do you?

      No I don't have that plugin.

      I did see you comment re Midas on another post After effects cc 2017 crashes with workspaces, MTS files, and more

      We did remove ALL plugins and UIScripts to see if that was causing the issue but it made no difference. (We did this but deleting everything in the plugins, and scripts UI folders)

      Please help as having to delete the ModifiedWorkspaces .xml and redo my workspace every launch is not really a viable working solution in the long run.

      colourandre
      colourandreAuthor
      Inspiring
      June 16, 2017

      Reinstalled 14.1.0.57 and everything is working perfectly now.

      Can you please log this as a software issue as if the error is only occuring in the June update then I would suggest that means it's software not hardware. Agreed?

      Warren Heaton
      Community Expert
      Warren HeatonCommunity Expert
      Community Expert
      June 16, 2017

      Hi Colourande:

      You can report the issue here:

      Feature Request/Bug Report Form

      Everyone who responded in they forum is a user like yourself.

      It does seem to have been a software configuration issue on your machine, but not so much software failure or bug.

      -Warren

      Szalam
      Community Expert
      SzalamCommunity Expert
      Community Expert
      June 15, 2017

      That sounds very frustrating.

      However, I've not heard anybody else having any issues remotely like this one. That means, we are going to need a lot more information from you in order to help.

      Screenshots of your full interface would be very handy.

      Descriptions of the contents of your composition, the previous issues you were having, and codecs/formats of assets in your comp would be handy too.

      colourandre
      colourandreAuthor
      Inspiring
      June 15, 2017

      It's interesting that you've not heard of issues remotely like this. Search "blank white comp window ae" in Google and there are pages of people complaining about similar issues over many years.

      I've had issues with comp window being black in previous editions of AE also, but this is the first time I've had a complete white screen.

      As far as the content of the composition goes, I've tried completely new comps with nothing but a shape object, and I've also tried opening various other project files all with the same issue.

      I'm trying to get a screen grab for you but now it won't even launch.

      I'll try another restart and send you a screen grab.

      Szalam
      Community Expert
      SzalamCommunity Expert
      Community Expert
      June 15, 2017

      I meant that I haven't heard of this update causing it where no issue was before. As you've mentioned, you've had issues before, so this is likely an extension of that issue.

      In other cases that are similar to what you describe, it was a hardware issue. That's the first place I would look.

      colourandre
      colourandreAuthor
      Inspiring
      June 15, 2017

      FYI my system info is:

      PC running Windows 10 Pro 64 Bit OEI

      Intel i7 6950x 10 core running at 4.95GHz

      GTX 1080 Ti 11GB

      64GB RAM

      App Drive: Samsung m.2 SSD

      Working files disk: Samsung 850Pro SSD

      Scratch disk: Samsung 850Pro SSD

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