Can not open After effects anymore

Forum|Forum|3 years ago
April 6, 2022
1 reply
328 views

hi,

i can not open after effects anymore on my MacBook Pro (16", 2021) and also Acrobat DC is not working.
I installed everything new and also restartet several times. But still not working.
Attached my Appel report.
thanks for helping!
jonas

A_report.txt

This topic has been closed for replies.

nishu_kush

Community Manager

Hi Jonas,

Welcome to the community and sorry for the crash.

What happens when you try to open After Effects? Do you see any error message or crash report? Does it stuck on the splash screen? If so, what's the last loading module?

Check out the following article and try the suggestions mentioned in it: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-fix-common-after-effects-crashes/td-p/10684130

Let us know how it goes.

Thanks,

Nishu

J

Jonas23276134p4ngAuthor

Participant

Hi Nishu,
Thanks for your answer.
I updated my mac version to MacMonterey 12.3.1. Uninstalled After Effects, deleted everything and installed again.
Now it works (still it needs more time then before to start, but it seems to work).

Thanks,
Jonas

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded