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Participant
September 18, 2022
Question

Can’t open after effects

  • September 18, 2022
  • 3 replies
  • 516 views

Hey so I cant open after effects because the sapphire bundle is missing. They say I should reinstall the sapphire plugins to fix the problem but no matter how many times I reinstall it it wont work. I would really appreciate if someone could help me. 

3 replies

Participating Frequently
May 21, 2025

Hi! I just wanted to ask if this problem has been resolved for you? I'm having the same problem and would love to know how you solved it if you did! 

Community Expert
September 19, 2022

Podrías intentar desinstalando After Effects de preferencia con la Creative Cloud Cleaner Tool para que no quede rastro de nada y luego reinstala Ae y el paquete de plugins de Borisfx.

Byron.
Participating Frequently
May 21, 2025

If we uninstall after effects, will all our projects get deleted?

nishu_kush
Community Manager
Community Manager
May 21, 2025

No, your project will stay unaffected. Let us know more details about your issue so that we can provide help specific to your setup.


Thanks,
Nishu

OussK
Community Expert
Community Expert
September 18, 2022

try to ask borisfx support as your issue is related to a third-party plugin, also try to remove the plugin totally and so a fresh install

Participating Frequently
May 21, 2025

Why is it related to the third party if the plugins are gone/deleted/uninstalled? It is after effects that seems to have an issue now that the plugin is gone and will not operate. Shouldn't Adobe be able to help with fixing the After Effects issue? How can we continue to use after effects now that this third-pary plugin has been uninstalled and deleted?