iMac 24-inch, M1, 2021
8GB Unified Memory
macOS Monterey 12.4
Problem: None of the AE "Save" functions work including:
- Save As...
- Save a Copy as XML...
- Save a Copy as 18.X...
- Save a Copy as 17.X...
- Increment and Save
- Keyboard shortcuts for any of the above
The options are not greyed out in the menu. When I select/click them they become highlighted and respond as normal as if the AE recognizes the input but there is no resulting action. No save. No save window. No error prompt. Autosave is enabled but it doesn't do anything.
When attempting to close an unsaved project AE does the normal "would you like to save?" prompt. But selecting yes/save just closes the save window and project without actually saving the changes made to the existing project file or creating a new one.
- Granted After Effects Full Disk Access in "Security & Privacy" System Preferences
- Updated AE to latest Version
- Uninstalled/Re-Installed AE
- Uninstalled/Re-Installed Creative Cloud
- Enabled Read & Write Privileges for ALL USERS in /Library/Preferences/Adobe/After Effects/22.4 and applied changes to all contained subfolders/files (this is not necessarily recommended but I thought if there was a permissions hang up anywhere then this would open it up)
- Deleted AE Preferences
Deleting AE Preferences game me SOME new information.
After deleting the preferences and creating a new project everything SEEMED to be working properly again. But as I quickly discovered if you close After Effects the fix is gone the next time you open it.
I can "fix" it again by deleting my preferences again but this is obviously not a sustainable solution as it just repeats every time you close/reopen AE.
Thanks for formulating this issue.
I'm having the exact same problem on Macbook Pro 2021, M1 Pro, 16 Gb, Monterrey 12.4
Could you share more details about what you were doing when this problem occured? Did you recently log out of and back into the creative cloud app?
I’m sorry for the poor experience, this seems frustrating. Would you be able to share a screen recording of the problem? I have shared the details of this issue with the team. I’ll keep you updated with any fix or workaround we come across.
Thank you, this certainly helps.
Thanks a lot Justin. I have shared the video with the team.
I would be grateful if you could also share you preference files once After Effects stops saving. Also, if you could share your log files with us, that would be great. You can enble logging by going to Help > Enable logging. To view your log files go to Help > Reveal Log Files after reproducing the issue.
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It might seem like a silly question but here anything goes, do you have a monitor with an extended screen or do you only use one monitor?
No silly questions here Byron. You're right that anything goes.
No extended/additional monitors. Just the factory iMac display.
Thank you for contributing to the thread.
I have run into a problem that has been permitting for 2 days now.
I recently downloaded the free saber file for use and it was after my first use that I began encountering this issue. After I rendered one composition, AE will no longer allow me to render anything else. I assumed because I did not set an output source, which is usually set to my external HDD. I then noticed that it would not even allow me to select an output. I can click on the button all day but there is no response from the software.
I ignored this and went on to trying to complete a loop graphic, but then after trying to pre-comp my files, I noticed that it refused no matter how many times I tried to precompose.
As I continued to play around and fix this, I then realzied that AE would not save my projects at all. This is now the 2nd day and going on day 3. I cannot use any shortcut and even going to File > Save or SaveAs does not work.
Is something running in the background without me be aware and its blocking the software's response?
I already deleted the temporary cache data and honestly I don't want to add in some random line of code found on the internet.
Any ideas on a quick fee? I restarted my macbok air, but there was no success.
I was able to resolve this issue by giving AE Full Disk Access.
I had a problem two weeks ago.
At one point, the after effect stopped saving files through command+s or save as, and even when closing the project, if you click "save" the project don’t save. After Effect doesn't show any error in the window.
I have OS Monterey (12.4)
Processor 2,6 GHz 6-Core Intel Core i7
Memory 16CB 2400 MHz DDR4
I can't connect appearance of this error with any actions. I have been working on this computer for 4 years with aftereffects.
But nothing helped.
Of the features, sometimes when i click command+s the file is saved. But this happens only with new files, and only the first time. Further after making some changes to the file, command+s or save as don’t work.
And of course there is a checkmark in the settings “autosave file” but that doesn't work either.
Welcome to the community and sorry for your issue.
Are you using any third-party plug-ins for After Effects? Did you install a new font recently or make any changes to your computer? Can you try creating a new user account on your computer (for testing) and see if After Effects works in it?
Let us know how it goes.
Are you using any third-party plug-ins for After Effects?
Did you install a new font recently or make any changes to your computer?
Can you try creating a new user account on your computer (for testing) and see if After Effects works in it?
- Unfortunately, I'm not very good at this. I think no.
I created a new account user on my computer, and ran after, but the error with saving the file did not go away.
There are no viruses on my computer.
I think that the problem is not with my computer, but with the ADOB software.
I assume that the problem is in syncing files with the cloud. I don't know how it works, but I keep sending developers a prompt when the aftereffects is turned off, after I tring to save the file. Please check it!
It is also impossible to render a file in an after effect, “output To” not pressed
I didn't mean that. Sorry for the confusion. It looks like After Effects is not able to access the disk properly. Hence, I suggested providing it full disk access. The link I shared above, shows how you can provide full disk access to an app. Please ignore the antivirus program in the article and select After Effects instead.
Let us know if there's any confusion.
I did what you asked. Allow full access to full disk access for after effects, but that didn't fix the problem.