Can't Save Project Files - After Effects 22.4 and 22.5

Community Beginner ,
May 26, 2022 May 26, 2022

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Build:

iMac 24-inch, M1, 2021

8GB Unified Memory

macOS Monterey 12.4

 

Problem: None of the AE "Save" functions work including:

- Save

- Save As...

- Save a Copy as XML...

- Save a Copy as 18.X...

- Save a Copy as 17.X...

- Increment and Save

- Auto-saving

- Keyboard shortcuts for any of the above

 

The options are not greyed out in the menu. When I select/click them they become highlighted and respond as normal as if the AE recognizes the input but there is no resulting action. No save. No save window. No error prompt. Autosave is enabled but it doesn't do anything.

 

When attempting to close an unsaved project AE does the normal "would you like to save?" prompt. But selecting yes/save just closes the save window and project without actually saving the changes made to the existing project file or creating a new one.

 

Attempted Fixes:

- Granted After Effects Full Disk Access in "Security & Privacy" System Preferences

- Updated AE to latest Version

- Uninstalled/Re-Installed AE

- Uninstalled/Re-Installed Creative Cloud

- Enabled Read & Write Privileges for ALL USERS in /Library/Preferences/Adobe/After Effects/22.4 and applied changes to all contained subfolders/files (this is not necessarily recommended but I thought if there was a permissions hang up anywhere then this would open it up)

- Deleted AE Preferences

 

Deleting AE Preferences game me SOME new information.

 

After deleting the preferences and creating a new project everything SEEMED to be working properly again. But as I quickly discovered if you close After Effects the fix is gone the next time you open it.


I can "fix" it again by deleting my preferences again but this is obviously not a sustainable solution as it just repeats every time you close/reopen AE.

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Community Beginner ,
May 27, 2022 May 27, 2022

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Thanks for formulating this issue.

I'm having the exact same problem on Macbook Pro 2021, M1 Pro, 16 Gb, Monterrey 12.4

 

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Adobe Employee ,
May 27, 2022 May 27, 2022

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Hey JBriland,

Could you share more details about what you were doing when this problem occured? Did you recently log out of and back into the creative cloud app?

Thank you

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Adobe Employee ,
May 27, 2022 May 27, 2022

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Hey Justin_at_law,

 

I’m sorry for the poor experience, this seems frustrating. Would you be able to share a screen recording of the problem? I have shared the details of this issue with the team. I’ll keep you updated with any fix or workaround we come across.

 

Regards,

Ishan

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Community Beginner ,
May 27, 2022 May 27, 2022

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Hi

I'm not sure how much this helps but here's me trying to save, save as, render from render queue as well as importing files.

Thanks

 

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Adobe Employee ,
May 27, 2022 May 27, 2022

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Hey JBriland,

 

Thank you, this certainly helps.

 

Regards,

Ishan

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Community Beginner ,
May 28, 2022 May 28, 2022

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Hi Ishan,

 

Thank you for reaching out so quickly. Here is a screen recording of the issue.

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Adobe Employee ,
May 30, 2022 May 30, 2022

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Thanks a lot Justin. I have shared the video with the team. 

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Adobe Employee ,
May 31, 2022 May 31, 2022

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I would be grateful if you could also share you preference files once After Effects stops saving. Also, if you could share your log files with us, that would be great. You can enble logging by going to Help > Enable logging. To view your log files go to Help > Reveal Log Files after reproducing the issue.

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Community Beginner ,
May 31, 2022 May 31, 2022

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Here are the log files.

For the preferences I tried to upload a ZIP of my preferences folder at:

/Users/[user_name]/Library/Preferences/Adobe/After Effects/[version]

but zip files aren't supported for upload here.


How do you recommend I go about sending them to you?

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Adobe Employee ,
May 31, 2022 May 31, 2022

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Thank you Justin. You may use any file hosting service of your choice. If you have space to spare in your Creative Cloud storage, you can also use it to share the file. 

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Community Beginner ,
May 31, 2022 May 31, 2022

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Adobe Community Professional ,
May 27, 2022 May 27, 2022

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It might seem like a silly question but here anything goes, do you have a monitor with an extended screen or do you only use one monitor?

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Community Beginner ,
May 28, 2022 May 28, 2022

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No silly questions here Byron. You're right that anything goes.

No extended/additional monitors. Just the factory iMac display.

Thank you for contributing to the thread.

- Justin

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New Here ,
Jun 02, 2022 Jun 02, 2022

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Hello Community!

 

I have run into a problem that has been permitting for 2 days now.

 

I recently downloaded the free saber file for use and it was after my first use that I began encountering this issue. After I rendered one composition, AE will no longer allow me to render anything else. I assumed because I did not set an output source, which is usually set to my external HDD. I then noticed that it would not even allow me to select an output. I can click on the button all day but there is no response from the software.

 

I ignored this and went on to trying to complete a loop graphic, but then after trying to pre-comp my files, I noticed that it refused no matter how many times I tried to precompose.

 

As I continued to play around and fix this, I then realzied that AE would not save my projects at all. This is now the 2nd day and going on day 3. I cannot use any shortcut and even going to File > Save or SaveAs does not work.

 

Is something running in the background without me be aware and its blocking the software's response?

I already deleted the temporary cache data and honestly I don't want to add in some random line of code found on the internet.

 

Any ideas on a quick fee? I restarted my macbok air, but there was no success.

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New Here ,
Jun 02, 2022 Jun 02, 2022

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I was able to resolve this issue by giving AE Full Disk Access.

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New Here ,
Jun 02, 2022 Jun 02, 2022

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Community Beginner ,
Jun 02, 2022 Jun 02, 2022

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Hi all.

 

I had a problem two weeks ago.

At one point, the after effect stopped saving files through command+s or save as, and even when closing the project, if you click "save" the project don’t save. After Effect doesn't show any error in the window. 

 

I have OS Monterey (12.4)

Processor 2,6 GHz 6-Core Intel Core i7

Memory 16CB 2400 MHz DDR4

 

I can't connect appearance of this error with any actions. I have been working on this computer for 4 years with aftereffects.

 

  1. I tried to reboot after
  2. I tried to install older versions
  3. I have tried deleting all adobe files from my computer and reinstalling them.

 

But nothing helped.

 

Of the features, sometimes when i click command+s  the file is saved. But this happens only with new files, and only the first time. Further after making some changes to the file, command+s or save as don’t work. 

 

And of course there is a checkmark in the settings “autosave file” but that doesn't work either. 

 

Please help!

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Adobe Employee ,
Jun 02, 2022 Jun 02, 2022

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Hi taya_stdnk,

 

Welcome to the community and sorry for your issue.

Are you using any third-party plug-ins for After Effects? Did you install a new font recently or make any changes to your computer? Can you try creating a new user account on your computer (for testing) and see if After Effects works in it?

Let us know how it goes.

 

Thanks,

Nishu

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Community Beginner ,
Jun 02, 2022 Jun 02, 2022

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Are you using any third-party plug-ins for After Effects? 

 

  • I haven't updated  new plugins in the last year.

 

Did you install a new font recently or make any changes to your computer? 

 

  • Sometimes I download google fonts but it never fails.

 

Can you try creating a new user account on your computer (for testing) and see if After Effects works in it? 

 

 - Unfortunately, I'm not very good at this. I think no.

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Community Beginner ,
Jun 02, 2022 Jun 02, 2022

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I created a new account user on my computer, and ran after, but the error with saving the file did not go away.

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Adobe Employee ,
Jun 03, 2022 Jun 03, 2022

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Thanks for testing.

Please try providing full disk access to After Effects and see if it brings any change.

Let us know how it goes.

 

Thanks,

Nishu

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Community Beginner ,
Jun 03, 2022 Jun 03, 2022

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There are no viruses on my computer.

  

I think that the problem is not with my computer, but with the ADOB software.

 

I assume that the problem is in syncing files with the cloud. I don't know how it works, but I keep sending developers a prompt when the aftereffects is turned off,  after I tring to save the file. Please check it!

 

It is also impossible to render a file in an after effect, “output To” not pressed

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Adobe Employee ,
Jun 03, 2022 Jun 03, 2022

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I didn't mean that. Sorry for the confusion. It looks like After Effects is not able to access the disk properly. Hence, I suggested providing it full disk access. The link I shared above, shows how you can provide full disk access to an app. Please ignore the antivirus program in the article and select After Effects instead.

Let us know if there's any confusion.

 

Thanks,

Nishu

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Community Beginner ,
Jun 03, 2022 Jun 03, 2022

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I did what you asked. Allow full access to full disk access for after effects,  but that didn't fix the problem.

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