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Can't Save Project Files - After Effects 22.4 and 22.5

Forum|Forum|3 years ago
May 26, 2022
17 replies
12437 views

Build:

iMac 24-inch, M1, 2021

8GB Unified Memory

macOS Monterey 12.4

Problem: None of the AE "Save" functions work including:

- Save

- Save As...

- Save a Copy as XML...

- Save a Copy as 18.X...

- Save a Copy as 17.X...

- Increment and Save

- Auto-saving

- Keyboard shortcuts for any of the above

The options are not greyed out in the menu. When I select/click them they become highlighted and respond as normal as if the AE recognizes the input but there is no resulting action. No save. No save window. No error prompt. Autosave is enabled but it doesn't do anything.

When attempting to close an unsaved project AE does the normal "would you like to save?" prompt. But selecting yes/save just closes the save window and project without actually saving the changes made to the existing project file or creating a new one.

Attempted Fixes:

- Granted After Effects Full Disk Access in "Security & Privacy" System Preferences

- Updated AE to latest Version

- Uninstalled/Re-Installed AE

- Uninstalled/Re-Installed Creative Cloud

- Enabled Read & Write Privileges for ALL USERS in /Library/Preferences/Adobe/After Effects/22.4 and applied changes to all contained subfolders/files (this is not necessarily recommended but I thought if there was a permissions hang up anywhere then this would open it up)

- Deleted AE Preferences

Deleting AE Preferences game me SOME new information.

After deleting the preferences and creating a new project everything SEEMED to be working properly again. But as I quickly discovered if you close After Effects the fix is gone the next time you open it.

I can "fix" it again by deleting my preferences again but this is obviously not a sustainable solution as it just repeats every time you close/reopen AE.

Error or problem

This topic has been closed for replies.

Correct answer Rameez_Khan

I can confirm that this issue has been resolved in the latest After Effects release (v22.6).

After Effects 22.6 is now live!

Thank you all for your patience!
Rameez

Rameez_KhanCorrect answer

Legend

I can confirm that this issue has been resolved in the latest After Effects release (v22.6).

After Effects 22.6 is now live!

Thank you all for your patience!
Rameez

J

Jefrin23419213v1qs

Participant

Yes, the issue has been fixed in latest update. After Effects v22.6

J

Justin_at_lawAuthor

Participating Frequently

UPDATE: It seems this issue has been RESOLVED with the August update of version 22.6.

After updating to version 22.6 this issue no longer persists.

А

Алина255531276dh3

Participant

All of the above has happened to me as well. Support, what do you suggest to do in this case? My work, my studies, my whole life depends on it. I paid a lot of money for the program, why the hell am I facing this situation and why are you not solving anything? Reply as soon as possible and tell me how to return the ability to save.

pottercreep

Participant

Same issue here.

Macbook Pro 14" 2021

64 GB

M1 Max

After Effects 22.5

Tried all suggested here, and it kills me during my work!

A

Alejandro25477330gd5z

Participant

Idem con Mac OS Monterey 12.5, Affter Effects 22.5 en una MacAir 2022 M2 con 8Gb de RAM, CPU 8 nucleos GPU 10 nucleos... Ninguna de las opciones lo resuelve, solo temporalmente y vuelve a suceder.... 😞

H

HouHouHou

Inspiring

I've been having these issues as well and wanted to underscore a detail the original poster said that I've also seen coinciding at exactly the same time as the saving problem. And that is the inability to Import files into a project. I have sometimes been able to instead drag and drop files into the Project panel, but most of the time, they don't stick. If they do, of course, it doesn't have any value beyond experimenting, since I can't save at that point.

J

jamesd51323803

Participating Frequently

After Effects projects keep breaking in the middle of my work. I will be creating compositions as normal and importing them into Premiere through Dynamic Links, saving and editing as I go, only for the "Save" function to stop working completely. I can click on Save in the dropdown menu, but nothing happens. Cmd+S also has no effect. I cannot Save As, and when I click to close project, I am also unable to save, even though it prompts me to do so. The compositions imported into Premiere will then stop working, and when I reopen the AE project, all the recent work is gone despite having been saved and imported into Premiere. It also affects the auto-save feature, sometimes not even saving there. The only work around I have is to export the compositions through Media Encoder, and work with the temp files. Not ideal!

I am using After Effects version 22.5.0 on two different Mac computers with the same results. An older desktop Mac and a new Macbook Pro with an Apple M1 Pro chip. But it doesn't seem to matter which I'm using.

This bug doesn't happen all the time, but is incredibly frustrating when it does. Is this a known issue or is there a way to fix it?

Rameez_Khan

Legend

Hi @jamesd51323803,

Sorry for your issue!

- Do you have a Creative Cloud Individual account or an Enterprise account?

- Do you have a multi-monitor setup?

Many users have reported a similar issue, and the After Effects team is investigating it. Meanwhile, can you follow these steps and let us know if it resolves your problem?

- Reset After Effects preferences: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342

- Disconnect external monitors if you have them

- Resize and move the After Effects workspace to see if there are any other After Effects dialog boxes hiding behind the main window

Thanks,

Rameez

J

jamesd51323803

Participating Frequently

Thanks for the reply. It's a personal account, although supplied through my place of work. I don't work with any external monitors and have tried resetting my preferences. Will try looking for those hidden windows next time it occurs.

Thank you,

James

J

JBriland

Participant

UPDATE:
I have been in three sessions with different Support guys from Adobe where they were remote-controlling my computer for about eight hours in total (!).
(Sort of frustrating when they all start with doing the same thing and don't really listen to what the actual issue is until they are done performing the standard 'fixes' about an hour into the session).

Anyway, the third person managed to fix the problem by navigating deep into the folders of AE, deleting the preferences from there and then something like making a copy of the whole folder structure.

This worked for a couple days and now I am back at square one, not being able to Save, Export, Import etc.

Anybody else who had any success?

Rameez_Khan

Legend

Hi all,

Are you running into this issue in After Effects 22.5 too?

Let me know. I am working with the team on this and have bumped up the priority.

Thanks,

Rameez

J

Justin_at_lawAuthor

Participating Frequently

Hi Rameez,

The issue persists in After Effects 22.5.0

Thank you,

- Justin

S

Stefano24579265sjzu

Participant

When I open a project, at least half of the time, the project doesn't allow me to save, even clicking on "file" "save"/"save as" however the result is as if I didn't click anything

Mylenium

Legend

without any system info, details about your projects, save locations and so on nobody can tell you anything. You need to be much more specific. Start with the usual steps: Delete the preferences to reset them, clear the caches, check permissions on the relevant files and folders, reinstall AE.

Mylenium

M

merijnwip

Participant

Hey,

I'm running After Effects 22.4.0 on my 13' MacBook Pro (2020) running MacOS Monterey 12.1.

When I try to save my project file trough Save As, the save dialog box opens, and I can choose a path to save my file. Then when I click save, the 'save progress' dialog box opens and quickly disapears (I can see it not reaching 100% but staying at . When I check the folder where I saved the file to, no new project files appeared.

Alternative saving methods I tried:

Saving the file trough File > Save (or Cmd+S) (the project file is NOT being updated)
Save As > Alternative saving methods
Increment and Save
Dependencies > Collect Files
Closing After Effects and answering the dialog box
Opening a different project file trough Finder, and then answering the dialog box
Saving to a different folder (external hard drive or internal storage)

Conclusion: After Effects is not saving any file to any location trough any method

Please let me know if you have a possible solution! For now I'm leaving my MacBook on sleeping mode so that the project is not closed (I already lost a full day of work yesterday en today I spent the whole day recreating yesterday's work, so it would be really frustrating if I will lose my work again!

Merijn

nishu_kush

Community Manager

Hi Merijn,

Sorry for your issue.

Try providing full disk access to After Effects. Here's how: https://macpaw.com/how-to/full-disk-access-mojave

Do you have an Individual, Team, or Enterprise subscription? If the solution above doesn't help, try using After Effects with a different email id (it's fine to test with the trial version).

Let us know the outcome.

Thanks,

Nishu

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