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simon0815
Inspiring
April 3, 2025
Question

Can't update, it says my browser is not suppoerted or to old

  • April 3, 2025
  • 1 reply
  • 482 views

Can't download it: it says my browser is not suppoerted or to old. But tryed it on 3 browsers...

1 reply

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
April 3, 2025

Hi Simon,

 

I've branched your comment into a new discussion.

Do you get this error when you try to update After Effects using the Creative Cloud desktop app? Please check out the following article and see if that helps: https://adobe.ly/4iYlk5i


Thanks,
Nishu

    S
    simon0815Author
    Inspiring
    April 3, 2025

    Cant use the CC app, bc of my firm policy (and it does not show the 25.2). I have this 3 browser as written in the help you linked.

    • Google Chrome
    • Mozilla Firefox
    • Microsoft Edge

      Might be it works tomorrow, or after a little bugfix, as someone other sayd there are little bugs in it and it's slower
    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    April 3, 2025

    Have you tried enabling the Java script as suggested in the article? Let me know if that doesn't help. You can access the CC app online on your browser. Here's the link: https://adobe.ly/4jBihjB


    Thanks,
    Nishu

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