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Jenna31526225pm66
Participating Frequently
August 7, 2023
Question

Cannot drag from project pane to timeline

  • August 7, 2023
  • 6 replies
  • 858 views

It is extremely unfortunate that I need to make this post. I have done EVERYTHING imaginable and recommended to fix my issue yet it still persists. I cannot drag files from the project pane into my timeline. This issue occurs with all file types. I have removed and disabled all of my plugins. I have installed and reinstalled after effects. I have reset my workspace. I have installed the most recent NVIDIA GPU studio driver. My after effects is up to date! I cannot believe that an application I have been using since 2016 is virtually unusable. This is really disappointing to me. Adobe may lose a long-term subscriber. 

This topic has been closed for replies.

6 replies

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
April 14, 2024

I'll move your post to the Discussions board while we await your information.

 

Thanks,

Nishu

J
Jenna31526225pm66Author
Participating Frequently
June 19, 2024

Here is the link to a video showing my issue. It is AE version 24.4.1 on Windows PC

 

https://vimeo.com/961864227?share=copy

Joost van der Hoeven
Community Expert
Joost van der HoevenCommunity Expert
Community Expert
June 19, 2024

Are you  using a remote system? From the looks of it your mouse pointer is off, just as @ShiveringCactus points out.

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    November 10, 2023

    Sorry about that. You can upload to a video streaming site or to the cloud and share the link here.

    Looking forward to your response.

     

    Thanks,

    Nishu

      J
      Jenna31526225pm66Author
      Participating Frequently
      November 9, 2023

      Hello, this issue is still persisting. I just took a screen recording for you, but unfortunately, I am unable to post it here. Why I have to upload a link to a video file rather than import the file is a bit odd to me. Where am I supposed to post my recording for you to be able to see it? 

        JohnColombo17100380
        Community Manager
        JohnColombo17100380Community Manager
        Community Manager
        August 8, 2023

        Thank you, @Jenna31526225pm66. Would you be able to provide a screen recording of what happens when you try to drag from the Project panel into the Timeline? Does dragging assets into the Composition panel, rather than the Timeline, work instead?

         

        Thanks again,

        - John, After Effects Engineering Team  

        J
        Jenna31526225pm66Author
        Participating Frequently
        August 8, 2023

        I am using version 23.5. This issue arose after not using AE for about a month and a half, during that time I believe there may have been an update. 

        JohnColombo17100380
        Community Manager
        JohnColombo17100380Community Manager
        Community Manager
        August 7, 2023

        Hi @Jenna31526225pm66,

        Thank you for reporting this issue, sorry to hear you're experiencing this. What version of After Effects are you using? And did the failure start with an update of AE or of the OS?

         

        Thanks for reporting this issue and for any further information you can provide,

        - John, After Effects Engineering Team  

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