Cant drag file from project to timeline panel

[christophers51222674]

I imported my file like normal, making sure the video is in an accepted format. However, I cannot drag and drop anything into my composition. I click and hold, attempting to drag the clip to my timeline from the project panel, but nothing happens. I have never had this issue before and I've been using AE for years. I uninstalled it from this computer (Windows/PC) last year and was only using my MacBook to edit. Since reinstalling AE to this computer, I cannot edit anything because I can't drag files into my timeline. Does anyone else have this issue and/or know a fix? 

[RobShultz]

Do other files work? Is this file possibly corrupt? What format is the file in question?

[christophers51222674]

I tried several formats and types of media. MP4, MP3, WAV, png, img, and jpeg. I even tried images, audio, and videos that I used in previous AE projects which worked perfectly fine last year. I also tried following the beginner's tutorial in the program and I can't even click and drag the file Adobe gives you to practice on. No files in any format have worked so far. I cannot drag straight from my files to the timeline either. 

[christophers51222674]

*pdf not png

[Ishan Y]

Hey,

I'm sorry to hear you're experiencing this problem. Could you go to Edit > Preferences > Startup & Repair > Start in Safe Mode (Keep the disable third-party plugins option unchecked), and let us know if you still see the issue? 

Thanks,

Ishan

[christophers51222674]

The issue is still occurring in Safe Mode. I also cleared my disk cache and I uninstalled and reinstalled the software if that makes any difference. 

[Ishan Y]

Could you let us know what GPU you have in your system? If it's an NVIDIA GPU, we recommend installing the most recent Studio Driver. Please share a screen recording if updating the drivers does not fix the problem. That will help us better understand the issue and bring it to the engineering team if required. 

[Jabir80]

Would you find any solution?

[Jenna31526225pm66]

I am having the same problem! No one has been able to help me either. I have done ALL of the recommended things yet the issue still persists. It is unfortunate as I love using this software, but now it is virtually unusable. They may lose a longterm customer. 

[Robert32524182bgwn]

I'm having the same problem, and it doesn't just apply to After effects, it's happening in premiere pro as well! I havn't checked audition, or photoshop, but i'm pretty darn sure that they're glitchy as well, someone needs to figure this out or my film career is doomed!!!

[Kartika Rawat]

Hi there! Sorry about the issue. Which version of AE are you using? Can you also let us know your system OS? 

Thanks,

KR

[Jenna31526225pm66]

I am running AE V24.41 on PC. I have tried opening AE in safe mode to see if that would fix the issue but it is still present. 

[Jenna31526225pm66]

This is still happening with me as well!

[miaa37485212gv0e]

Not sure if you're still facing the issue, all i had to do was close media encoder and after effects started working again

[Jenna31526225pm66]

Hi, I am still having the issue. I do not have media encoder running. I have restarted, uninstalled, and updated several times. This is so frustrating. I come back every few months to repeat the steps thinking something has changed. its frustrating. 

[defaultgfszhvirsget]

This was my issue. Never seen this happen before. I was also syncing a file from dropbox I dragged into media encoder. 

[Suman_VFX7245]

Same problem just faced in latest version os and ae ? what is solution 

[Visual_Motion]

Hi!
Had the same issue.
Updating my display driver (nvidia) solved the problem.