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Cant drag file from project to timeline panel

New Here ,
Jul 27, 2023 Jul 27, 2023

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I imported my file like normal, making sure the video is in an accepted format. However, I cannot drag and drop anything into my composition. I click and hold, attempting to drag the clip to my timeline from the project panel, but nothing happens. I have never had this issue before and I've been using AE for years. I uninstalled it from this computer (Windows/PC) last year and was only using my MacBook to edit. Since reinstalling AE to this computer, I cannot edit anything because I can't drag files into my timeline. Does anyone else have this issue and/or know a fix? 

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Community Expert ,
Jul 27, 2023 Jul 27, 2023

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Do other files work? Is this file possibly corrupt? What format is the file in question?

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New Here ,
Jul 27, 2023 Jul 27, 2023

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I tried several formats and types of media. MP4, MP3, WAV, png, img, and jpeg. I even tried images, audio, and videos that I used in previous AE projects which worked perfectly fine last year. I also tried following the beginner's tutorial in the program and I can't even click and drag the file Adobe gives you to practice on. No files in any format have worked so far. I cannot drag straight from my files to the timeline either. 

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New Here ,
Jul 27, 2023 Jul 27, 2023

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*pdf not png

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Adobe Employee ,
Jul 27, 2023 Jul 27, 2023

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Hey,

I'm sorry to hear you're experiencing this problem. Could you go to Edit > Preferences > Startup & Repair > Start in Safe Mode (Keep the disable third-party plugins option unchecked), and let us know if you still see the issue? 

 

Thanks,

Ishan

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New Here ,
Jul 29, 2023 Jul 29, 2023

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The issue is still occurring in Safe Mode. I also cleared my disk cache and I uninstalled and reinstalled the software if that makes any difference. 

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Adobe Employee ,
Aug 04, 2023 Aug 04, 2023

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Could you let us know what GPU you have in your system? If it's an NVIDIA GPU, we recommend installing the most recent Studio Driver. Please share a screen recording if updating the drivers does not fix the problem. That will help us better understand the issue and bring it to the engineering team if required. 

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Community Beginner ,
Aug 06, 2023 Aug 06, 2023

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I am having the same problem! No one has been able to help me either. I have done ALL of the recommended things yet the issue still persists. It is unfortunate as I love using this software, but now it is virtually unusable. They may lose a longterm customer. 

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New Here ,
Sep 25, 2023 Sep 25, 2023

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I'm having the same problem, and it doesn't just apply to After effects, it's happening in premiere pro as well! I havn't checked audition, or photoshop, but i'm pretty darn sure that they're glitchy as well, someone needs to figure this out or my film career is doomed!!!

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Adobe Employee ,
Sep 26, 2023 Sep 26, 2023

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Hi there! Sorry about the issue. Which version of AE are you using? Can you also let us know your system OS? 

 

Thanks,

KR

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Community Beginner ,
Nov 09, 2023 Nov 09, 2023

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This is still happening with me as well!

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