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Participating Frequently
October 7, 2021
Question

Composition Panel is blank

  • October 7, 2021
  • 2 replies
  • 514 views

Hi, there's a number of people reporting the same issue over the years and unfortunately in my case no fixes work permanently.

 

Tried the suggestions detailed here: https://community.adobe.com/t5/after-effects-discussions/blank-composition-panel-in-after-effects/m-p/12113006#M173458

 

This works for about a minute before failing again: https://www.youtube.com/watch?v=niPcTsM7SGU

 

Basically when I create a new comp, the composition panel is blank, but any elements in the space can be clicked on, they're just now showing on screen. If you hit space to play, it moves along one frame and stops. Deleting the After Effects folders in  C:\Users\me\Documents\Adobe and C:\Users\me\AppData\Roaming\Adobe work but literally for about a minute, then once the folders repopulate the composition panel freezes.

 

Anyone had any luck killing this thing permanently?

 

This is a fresh install of AE literally an hour ago, brand new laptop. It is a company machine running a virtual desktop so that could be an issue, but I seem to be able to fix the problem, albeit temporarily, so something's changing after a minute or so!

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2 replies

Kartika Rawat
Community Manager
Community Manager
October 28, 2021

Hi there! Could you try a new version of AE and see if that helps? 

Let us know how it goes.

 

Thanks,

Kartika

Participating Frequently
October 7, 2021

Typo - "Basically when I create a new comp, the composition panel is blank, but any elements in the space can be clicked on, they're just now showing on screen." should say NOT showing on screen.

Participating Frequently
October 7, 2021

Participating Frequently
October 8, 2021

Hi defaultpir06cqqrl8l,

 

Sorry for your issue.

Could you share your system specifications (CPU, GPU, RAM, OS)? Also, what's the exact version of After Effects you're using: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-the-exact-version-of-after-effects-you-re-using/td-p/9972137

Could you try changing the permissions as suggested in the following article: https://helpx.adobe.com/in/x-productkb/multi/preferences-folder-read-only-error.html

Let us know how it goes.

 

Thanks,

Nishu


Hi Nishu, see below:

 

CPU:

11th Gen Intel(R) Core(TM) i5-1145G7 @ 2.60GHz 1.50 GHz

OS:

Edition Windows 10 Enterprise
Version 20H2
Installed on ‎27/‎09/‎2021
OS build 19042.631
Experience Windows Feature Experience Pack 120.2212.31.0

 

GPU is Intel Iris Xe

 

After Effects version - 18.4.1 (Build 4)

 

Changed permissions as described in your link which did work initially for about a minute as previous fixes had done, but composition window then freezes as before.

 

I'm thinking it's something to do with the autosave? Does AE update user preferences every few minutes?

 

Thanks,

Richard