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alvarom66139296
alvarom66139296
Participant
July 8, 2021
Question

Crash problem with after templates

  • July 8, 2021
  • 1 reply
  • 547 views

Hello, I have a problem with templates (downloaded of many sites of internet; envato, motion array..etc). In all cases After effects open the template without problems, and it seems to be ok, but if I change between differents tabs of the composition window, the program crashes.

 

In this link one example of a file crashed by my after effects.

 

Can someone help me?

    This topic has been closed for replies.

    1 reply

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    July 14, 2021

    Hi alvarom66139296,

     

    Sorry for the crash.

    I tested the file and it seems to be working fine. Would you mind telling us the exact version of the After Effects you're using along with your system specifications (CPU, GPU, RAM, OS)? Also, do you see any crash report when it crashes?

    Try resetting the preferences of After Effects and see if it brings any change: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342 

    Let us know how it goes.

     

    Thanks,

    Nishu

      alvarom66139296
      alvarom66139296Author
      Participant
      July 16, 2021

      Hi Nishu!

       

      Thank you for your answer, with this adjust it seems to be all ok again.

       

      Thank you very much.

       

      Regards!

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