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дмитрийп39281353
дмитрийп39281353
Participant
January 9, 2019
Question

Crash report fot "After Effects"

  • January 9, 2019
  • 2 replies
  • 5739 views

Today I installed Ae, and I get an error. Help me

    This topic has been closed for replies.

    2 replies

    Rameez_Khan
    Rameez_Khan
    Legend
    January 15, 2019

    Hi дмитрийп,

    As davidarbor mentioned, please fill the details and send the crash report to the After Effects team.

    Have you tried the steps suggested above?

    Let us know.

    Rameez

    마스터웹74028527
    마스터웹74028527
    Participant
    December 6, 2019

    Hi. I have the same problem. I've tried the steps that davidarbor has suggested, but it didn't work. And I've sent the crash report to the After Effects team as well, couldn't hear from them yet... Won't there be any solutions other than that? 

    gupta shivangi
    gupta shivangi
    Legend
    December 28, 2019

    Hi there,

     

    We're sorry for the delay in response. Thanks for sharing the crash report. We need some more information before we start troubleshooting.

     

    • Which version of After Effects are you using?
    • Could you share your system details(OS, RAM, GPU, CPU, etc)?
    • Does After Effects crash while doing anything specific?

     

    Looking forward to the response.

     

    Thanks,

    Shivangi

     

    D
    David Arbor
    Inspiring
    January 9, 2019

    This is not enough information to help you, but you should fill out that box and include your email address and the application usage data. The After Effects team does actually read those.

    Does this happen every time you launch AE? What version did you install? Did you have any versions previously installed? What are your machine specs and what exact version of Windows are you running?

    If this is happening every time you launch you can try to clear your preferences by deleting the folder in here C:\Users\[USER NAME]\AppData\Roaming\Adobe\After Effects

    You can also try creating a new user account as a test. If After Effects launches in that account then there is an issue with your local user account.

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