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hedasklork
Participant
June 27, 2019
Answered

Crash upon launch DYLD, [0x1] Library Missing

  • June 27, 2019
  • 2 replies
  • 14701 views

Hi all,

My After Effects wouldn't open before the new update, and now crashes upon launching with the following log:

Process:               After Effects [23020]

Path:                  /Applications/Adobe After Effects CC 2019/Adobe After Effects CC 2019.app/Contents/MacOS/After Effects

Identifier:            com.adobe.AfterEffects

Version:               0

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           After Effects [23020]

User ID:               501

Date/Time:             2019-06-26 22:21:34.358 -0700

OS Version:            Mac OS X 10.14.5 (18F132)

Report Version:        12

Anonymous UUID:        6368C373-25C2-513C-D05B-B8D14A22A1AA

Sleep/Wake UUID:       63C8A87B-CB7C-4933-8E53-7EC543BDFB3C

Time Awake Since Boot: 100000 seconds

Time Since Wake:       2700 seconds

System Integrity Protection: enabled

Crashed Thread:        0

Exception Type:        EXC_CRASH (SIGABRT)

Exception Codes:       0x0000000000000000, 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY

Termination Reason:    DYLD, [0x1] Library missing

Application Specific Information:

dyld: launch, loading dependent libraries

Dyld Error Message:

  Library not loaded: @6878337_path/../Frameworks/U.dylib

  Referenced from: /Applications/Adobe After Effects CC 2019/Adobe After Effects CC 2019.app/Contents/MacOS/After Effects

  Reason: image not found

Binary Images:

       0x100000000 -        0x100003ff7 +After Effects (0) <2A637CB8-5638-3CBC-B835-4FD5EE514208> /Applications/Adobe After Effects CC 2019/Adobe After Effects CC 2019.app/Contents/MacOS/After Effects

       0x10820c000 -        0x1082766ef  dyld (655.1.1) <CE635DB2-D47E-3C05-A0A3-6BD982E7E750> /usr/lib/dyld

Model: MacBookPro11,1, BootROM 153.0.0.0.0, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 2.16f68

Graphics: kHW_IntelIrisItem, Intel Iris, spdisplays_builtin

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (7.77.61.2 AirPortDriverBrcmNIC-1305.8)

Bluetooth: Version 6.0.12f1, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0256F, 251 GB

USB Device: USB 3.0 Bus

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2

If anyone knew any ways to fix this, that would be great!

    This topic has been closed for replies.
    Correct answer Rameez_Khan

    hedasklork, there seems to be a missing binary in the installation of the application. Did you use the Creative Cloud desktop app to install After Effects?

    Try these steps and get back to us with an update:

    • Uninstall After Effects using the CC Cleaner tool
    • Make sure After Effects directories are deleted from Applications
    • Then reinstall After Effects via the Creative Cloud desktop application

    -Rameez

    2 replies

    Rameez_Khan
    Rameez_KhanCorrect answer
    Legend
    June 28, 2019

    hedasklork, there seems to be a missing binary in the installation of the application. Did you use the Creative Cloud desktop app to install After Effects?

    Try these steps and get back to us with an update:

    • Uninstall After Effects using the CC Cleaner tool
    • Make sure After Effects directories are deleted from Applications
    • Then reinstall After Effects via the Creative Cloud desktop application

    -Rameez

      H
      hedasklorkAuthor
      Participant
      June 29, 2019

      Hi Rameez,

      Thank you so much for your help! I did install After Effects with Creative Cloud, I just hadn't deleted its directories from my Applications folder. You're a life saver!

      -Sofia

        Rameez_Khan
        Rameez_Khan
        Legend
        July 1, 2019

        Woohoo!

        Happy to help

        -Rameez

        Rameez_Khan
        Rameez_Khan
        Legend
        June 28, 2019

        Hi hedasklork,

        Sorry to hear that you're crashing on launch.

        Have you sent the crash log to us after the app crashed? If you have, please share the email address that you used to send the crash log with me via a private message. I'll try to retrieve your crash log from our crash report server and get it investigated.

        If you haven't sent the log to us, follow this guide and send it to us: How to submit crash reports for Digital Video applications

        Meanwhile, I'll share the crash log posted above with an engineer and see if it states anything obvious.

        Thanks,

        Rameez

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