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danielm118833
danielm118833
Participant
March 9, 2019
Question

Crashes when zooming

  • March 9, 2019
  • 2 replies
  • 864 views

every Time I change the percentage drop down menu to zoom in or out of the video I am editing after effects crashes! I’m running on a Samsung laptop with 8gb ram so would of thought that was acceptable. Any ideas????

    This topic has been closed for replies.

    2 replies

    Rameez_Khan
    Rameez_Khan
    Legend
    March 22, 2019

    Hi danielm118833,

    Jose has some great suggestions. Have you tried them?

    If you still have this issue, let us know. We're here to help.

    Regards,

    Rameez

    Jose Panadero
    Community Expert
    Jose PanaderoCommunity Expert
    Community Expert
    March 9, 2019

    Try a couple of things.

    Step 1.- Go to File > Project Settings and under the Video and Rendering tab select Mercury Software Only to avoid the application takes advantage of GPU.

    Step 2.- Go to Edit > Purge > All Memory and Disk Cache to delete any previous cache that could potentially affect your preview.

    Another things you can check are:

    - Try to change the format of your video file. You can use Adobe Media Encoder to transcode to any other codec.

    - Delete the Prefs file before using again After Effects. You can do this holding CTRL/COMMAND+ALT+SHIFT as soon as you launch the application. You will be prompted to delete your preference file.

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