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Crashing when opening

New Here ,
Jul 04, 2023 Jul 04, 2023

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Everytime i open After Effects these two alerts pop up in succession before crashing. After Effects was working fine until i tried to move all my after effects files from my old Harddrive to my new one. helpScreenshot 2023-07-05 145236.pngScreenshot 2023-07-05 145211.png

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Adobe Employee ,
Jul 05, 2023 Jul 05, 2023

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This is a pretty generic crash report so it not much to go on.

 

Please submit a crash report the next time it crashes and include your email so we can tie the two together.

 

Send your email separately to me via the forum private message mechanism.

 

Douglas Waterfall

After Effects Engineering

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Adobe Employee ,
Jul 13, 2023 Jul 13, 2023

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Hi Liam30888403molw,

 

Sorry to hear about the crash.

Were you able to fix the issue? If not, please try the suggestions in the following article: https://community.adobe.com/t5/after-effects-discussions/how-to-troubleshoot-startup-issues-in-after...

Let us know how it goes.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,

Nishu

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